Paulo Alejandro S. Alora

About Me I am a highly skilled Tech Support and Data Entry professional with 5 years of experience troubleshooting and resolving technical issues. I have a passion for helping people and making their tech-related problems disappear. Education Associate in Computer Technology PAULO ALEJANDRO ALORA REMOTE TECH SUPPORTAND DATA ENTRY EXPERT Contact Silang , Cavite Philippines - https://www.linkedin.com/in/alorapao/ - Skills Excellent problem-solving skills Expert knowledge in how operating systems and software works. Collaboration Attention to detail 2004 - 2006 National College of Science and Technology Secondary- Cavite Institute Work Experience IT freelancer and Researcher Dec 2021 - Present Troubleshoot incoming reports of issues and create tickets through the Ticketing System Collaborate with other teams. Back up Monitoring (Storagecraft, Veeam) Firewall Configuration (VPN, Whitelisting) Account Creation (MS365, Azure, AD) Database Maintenance: Assist in database maintenance tasks, such as backups and indexing. Data Warehousing: Gain exposure to data warehousing concepts and tools for data storage and retrieval. GJH Sercons May 2018 - Aug 2021 IT Support Specialist Deploys, configure, and maintain all active IT equipment to ensure smooth operation Receiving incoming & outgoing calls for troubleshooting concerns from the clients Set up user accounts, permissions, and passwords Worked with Firewalls and Switches (Sonic wall,Cisco RVN320 Regina's Team - Hubstaff April 2017- April 2018 Research and Data Entry Associate Work closely as part of a research team on client projects Having solid typing skills, as well as proficiency with Microsoft Office applications. Prioritize and batch material for data entry Input information quickly and accurately from a variety of sources into a computer database or work file