Pauline Wambui

Hi, I’m Pauline Wambui Nyambura, a dedicated Customer Support Specialist & Executive Virtual Assistant with over 3 years of experience in customer service, call center operations, and remote assistance.

I specialize in handling customer inquiries via phone, email, and live chat, ensuring customer satisfaction, and optimizing workflows for efficiency. My expertise includes CRM tools like Zendesk, HubSpot, Gorgias, and Zoho CRM, as well as communication platforms like Slack, Zoom, and Microsoft Teams.

Prompt & professional customer support

Experience in call center & remote assistance

Strong problem-solving & multitasking skills

Proficiency in CRM tools & help desk software

Excellent time management & communication

I thrive in fast-paced environments, ensuring every customer feels valued and heard. Whether it’s troubleshooting an issue, providing product support, or improving customer engagement, I’m here to help!

Let’s work together to enhance customer experience and drive business success