Pauline Okwayo

PAULINE ACHIENG OKWAYO-| - | Nairobi – Kenya. PROFILE A highly experienced, detail oriented certified virtual assistant and customer representative with passion in providing exceptional work and ensuring projects are timely completed and managed with extreme confidentiality. I believe and strive in highly competent virtual environments adhering to procedures and practices to exceed all customer inquiries and organizations’ expectations. My Unique skills as a virtual assistant have enabled me to create an effective, organized work environment to focus and provide top level and timely client support hence ensuring 100% customer satisfaction. CORE PROFICIENCIES Customer Relationship Management | Customer Service | Email Handling | Calendar Scheduling | Travel Itineraries | Multiple Project Management | Office Management | Team Building | Community Relations | Call Centre | Customer Loyalty | Data Entry | Business Development. PROFESSIONAL EXPERIENCE 2022 VIRTUAL ASSISTANT AT SHAMAJA ROOFING VENTURES  Filing and organizing records to increase the ability to recover and retain documents.  Researching strategic solutions for solving problems and addressing unsatisfactory customer experiences.  Managing and updating a detailed calendar to coordinate schedules and appointments.  Delivering High-quality customer service via email and direct calls to ensure top level service and enhance the organizations’ growth.  Develop problem solving skills to resolve customer issues and enhance highly rated services. Award: Employee of the year. - SALES AND CUSTOMER SERVICE REPRESENTATIVE AT TULIP INTERIORS AND FURNITURE LTD  Update company’s data base with new customer information and manage data retrieval of current customers, accurately and timely.  Providing exceptional customer service through calls and emails.  Accurately processing quotations and creating invoices by maintaining confidentiality.  Data entering and order processing for multiple clients exceeding all customer service expectations. Award: Highly rated salesperson with high number of customers satisfied. EDUCATION 2023 Ongoing Microsoft Excel advanced course at Alison.com 2022 Certified Virtual Assistant at ALX Africa Certificate of Virtual Assistant- Bachelor in Business Management; Finance and Banking Second Class Upper Division. University of Kabianga, Nairobi-Kenya Graduated in December 2018. TECHNICAL SKILLS Microsoft Office (Word, Excel, Power point, Outlook, Access, Publisher) Google Work Space, Google Drive, Slack, Canvas.