Pauline Munga

PAULINE MUNGA Nairobi, Kenya.-Pauline is a highly resourceful, flexible, innovative, and enthusiastic individual who possesses a considerable amount of knowledge regarding administrative and office procedures. A quick learner who can absorb new ideas and is experienced in coordinating, planning and organizing a wide range of administrative activities. Well organized and an excellent team player with a proven ability to work proactively in a complex and busy office environment. PROFESSIONAL ACHIEVEMENTS SKILLS WORK HISTORY  Trained 5 newly hired staff members.  Attained the title of Best Employee in 2019 owing to excellent customer feedback.  Provided exceptional support to managers and co-workers, hence increased the overall efficiency by 30%.  Demonstrated excellent customer service skills by assisting the marketing department in promotional activities and campaigns.  Accelerated the appointment system by incorporating an interactive calendar, resulting in hassle-free appointment scheduling.  Ability to work efficiently in a diversified multicultural set up and in a highly collaborative team environment.  A person of high integrity, accurate and methodological.  High level of attention to detail in all aspects of work responsibilities and demonstrate honesty and discretion.  Fast and proficient IT in Word, Access, Internet Explorer, email and video basics  Willingness to learn acquired new skills and undertake further training.  Team work: Enjoy working in both team environments and individually  Communication skills: well-honed interpersonal, communication and consultative skills Lead Generator: Absa Bank Plc March 2020 to December 2020  Prospecting, generating, qualifying, processing and following up on leads and appointment setting for external sales team.  Initiates lead/demand generation strategies that include inbound/outbound sales and marketing campaigns and initiatives.  Ensuring customer satisfaction and retention through cross selling of Absa Bank products and services.  Initiates and participates in new business pitches with sales team and subject matter experts and own follow-through with the lead prospect.  Providing consistent, concise, accurate internal and external communications.  Effectively communicate and present the products solutions and value proposition to customers.  Providing consistent, concise, accurate and timely weekly/monthly sales lead gen activity reports to management. Business Administrator: LionPaw Ventures Limited June 2018 to January 2020  Coordinating office activities and operations to secure efficiency and compliance to company policies  Encourage innovation & creative solutions: Assesses own tasks and responsibilities to find ways to be more efficient.  Build strong external partnerships.  Supervising administrative staff and dividing responsibilities to ensure performance  Keep stock of office supplies and place orders when necessary  Manage agendas/travel arrangements/appointments etc. for the upper management  Manage phone calls and correspondence (e-mail, letters, packages etc.)  Support budgeting and bookkeeping procedures  Create and update records and databases with personnel, financial and other data  Ensuring high levels of customer satisfaction through excellent sales service  Submit timely reports and prepare presentations/proposals as assigned  Working within established guidelines, particularly with brands. Administrator: East Africa Digital Marketers March 2016 to June 2018 • Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders. • Maintaining an electronic and hard copy filing system. • Providing training and orientation for new staff. • Coordinating and arranging repairs to office equipment. • Scheduling meetings and preparing agendas for them. • Supervising other clerical staff. • Conducting research on behalf of managers. • Scheduling and delegating administrative tasks. • Creating presentations and writing up reports. • Assists in the preparation of department budgets and expenses Copy Writer: Dia Consult August 2015- August 2015  Meeting with account executives to discuss the client's requirements and core messages  Familiarizing with the product, target audience and competitor activities in the market  Brainstorming ideas and concepts for the visual and words with other members of the creative team  Presenting initial ideas to the creative director. EDUCATION, LICENSES AND CERTIFICATIONS  Writing various copy options, to be presented to the client  Modifying copy until the client is satisfied  Overseeing the production phase, liaising with the graphics department AFRICAN NAZARENE UNIVERSITY- Ba. Mass Communications TANGAZA COLLEGE 2010 Dip. Social Communication KENYA METHODIST UNIVERSITY 2010 Pre-University REFEREES Serah Wairimu Kamau East Africa Group of Companies Accounts Department (Head of Accounts) Tel: (-- Bernard Mburu East Africa Group of Companies Managing Director Tel: (-- James Kinuthia Wanjiku LionPaw Ventures Limited Operations Manager Tel: (--