PAULINE MARIE POLIDARIO JIMENEZ
160 N. Kaharian St. Don Felipe Subdivision Siniloan Laguna
Contact #’s:-
E-Mail Address:--SKYPE ID:-
OBJECTIVE: To be able to expand my knowledge, and to share what I have learned from my previous experiences to the same line of business my capabilities and skills will be suited of
EDUCATIONAL BACKGROUND:
VOCATIONAL: CAREGIVER COURSE
SKILL POWER INSTITUTE
Cabanatuan City, Nueva Ecija
May 2004
TERTIARY: ASSOCIATE IN HEALTH SCIENCE EDUCATION
CALAYAN EDUCATIONAL FOUNDATION INC.
Red V, Lucena City-
SECONDARY: SINILOAN NATIONAL HIGHSCHOOL
Siniloan, Laguna-
PRIMARY: SAN NICOLAS ELEMENTARY SCHOOL
San Nicolas, Gapan, Nueva Ecija-
PROFESSIONAL BACKGROUND:
WEST CONTACT SERVICES
Export Bank Plaza Bldg.
Gil Puyat corner Pasong Tamo Extension
Makati City
December 2004-February 2006
Worked as a CUSTOMER SERVICE REPRESENTATIVE Handled dual accounts as Direct Response (home TV shopping) Inbound sales with upselling and Chase Manhattan (Credit Card) Inbound credit card application.
MEDIALINK CONTACT SOLUTIONS
The Peak Tower
Salcedo Village, Makati City
September –December 2006
Worked as LOAN ASSOCIATE handled outbound student loan consolidation.
EPIXTAR IT ENABLED SERVICES
Epixtar House Bldg
Eastwood City Libis Quezon City
January 2007- April 2008
-Worked as a CUSTOMER SERVICE REPRESENTATIVE handled three different accounts as COMPUCREDIT (Credit Card) Inbound customer service that deals with credit card concerns, payment, card activation and billing, SANTANNA ENERGY SERVICES (Energy and Gas company) Outbound sales that deals with gas consolidation, DISCOVER CARD (Credit Card) Outbound credit card acquisition.
HTMT LMTD
Cyber Park Bldg
E Rodriguez Ave Libis Quezon City
May 2008- February 2009
-Worked as a CUSTOMER SERVICE REPRESENTATIVE handling Ryder Customer Response Center (logistics account) Inbound customer service to dispatch Roadside service to truck drivers being broken down on the road.
NCO/RMH TELESERVICES
Total Corporate Center
The Fort Taguig, City
March 2009-April 2010
Worked as an Outbound sales agent handled two different campaigns, ACE Life Insurance and Manulife Insurance both under HBC account, been responsible in selling life and health insurances to existing card holders of Hudson’s Bay Company (HBC) from Canada.
IGT-INTERGLOBE TECHNOLOGIES
Upper McKinley Hill
The Fort, Taguig City
May 2010-September 2012
Worked as a Reservation Specialist for UNITED Airlines handled both North American and International market, been responsible in handling passengers concerns regarding new and existing reservations, ticketing, and reprotecting passengers with disrupted flights. Also able to answer queries, and questions regarding flight information and general inquiries.
IBEX GLOBAL SERVICES
2flr Silver City Bldg
Tiendesitas Pasig City
November 2013- May 2014
Worked as a Customer Service Representative handled AT&T a leading telephone line in the US dealt with customers regarding their queries about their bills and services with upselling.
THE RESULTS COMPANIES
Alaska land Bldg Pasig City
May 2014-December 2014
Worked as a Customer Service Representative handled WELLCARE insurance, dealt with Insurance providers with their queries regarding claims and explaining the policies and coverage of the said insurance
51TALK (ESL Company)
ONLINE Home based job
December 2014 – December 2016
Worked as a home based English tutor for Chinese clients, making sure that they progress in every session and that they will eventually be comfortable in speaking and understanding the English language. Worked at home with minimal or no supervision at all had used the skills learned from the BPO business. Been responsible in teaching kids, young adults and adults in learning the language.
CONCENTRIX DAKSH
9flr Hanston Square Bldg
One San Miguel Ave.
Ortigas, Pasig City
May 2015-November 2016
Worked as RESERVATION SPECIALIST For United Airlines, dealt with passengers regarding their flight queries, booking a reservation and helping them during flight interruptions.
CHARACTER REFERENCES:
Sheila PasabaRyan Carlo San Luis
Trainer TEAM LEADER
Epixtar IT Enabled ServicesIGT-INTEGLOBE-
Jerome Santos Jens Balbaligo
SupervisorTEAM LEADER/MENTOR
HTMT LMTDIGT-INTERGLOBE-
