Pauline Kaingi Kusa

I’m an Executive and Administrative Assistant with a strong passion for organization, efficiency and helping businesses run smoothly. While I’m still early in my administrative career, I bring over 1.5 years of professional experience working with CRM systems, which has given me a solid foundation in managing client data, supporting team and optimizing operations.

In my role as an Executive and Administrative Assistant, I focus on providing reliable day-to-day support to leadership and team members. I help manage calendars, schedule meetings, handle emails, prepare documents and ensure that priorities stay on track. I take pride in being detail-oriented, organized and proactive always looking for ways to improve workflows and reduce stress for the people I support.

My background in CRM management (using tools like HubSpot, Zoho, and Salesforce) complements my administrative work by allowing me to manage customer and internal databases, track communication and generate reports that help inform business decisions. This experience also helps me stay highly organized and comfortable with digital tools, which is essential in remote or fast-paced environments.

I’m skilled in tools like Google Workspace (Docs, Calendar, Sheets, Gmail), Microsoft Office, Slack, Zoom and Trello, and I’m quick to learn new platforms as needed. Whether it’s booking meetings, preparing reports, or following up on important tasks, I bring a strong sense of responsibility and a calm, solutions-focused attitude to everything I do.

Although I’m still growing in this field, I take initiative, communicate clearly and always show up prepared to support my team. I believe that great executive and administrative support is about more than just completing tasks—it’s about building trust, staying one step ahead, and helping others focus on what matters most.

If you're looking for a dependable, tech-savvy Executive and Administrative Assistant with the added benefit of CRM knowledge, I’d love to be part of your team. I’m committed to learning, growing, and making a meaningful contribution to your success