Pauline Custodio

- Pauline Custodio - Virtual Assistant Philippines linkedin.com/in/VA-Pauline-Custodio live:2add700fedbb0d72 An enthusiastic and driven freelancer seeking for possible long term career where I can utilize my strong organizational skill which promotes both self and company betterment. I’m dedicated and self-motivated who effectively works independently and as a collaborative team member. WORK EXPERIENCE SKILLS Customer Service Representative Sitel 04/2018 - 09/2019, IT/Call Center/BPO Tasks Tarlac City, Philippines Appointment Setting Lead Generation Bookkeeping Skip Tracing Cold Calling Good grammar and English skills Responsible in managing and addressing customer’s queries about their insurance High interest in transparent business Identifying and resolving concerns about approved/denied claims Active Listening Escalate issues to supervisor when needed Attention to detail Route calls to appropriate departments Documentation of information provided during the entire inbound and outbound calls Business Counselor Department of Trade and Industry 01/2020 - Present, Government Agency Tasks Tarlac City, Philippines Business Registration Assistance Business Advisory Services -Monitoring and Evaluation Tarlac City, Philippines -Providing support to the accounting department Preparation of accounts payable Processing transactions Issuing checks, and updating ledgers, and budgets Daily sales audit and monthly supplies inventory audit Performing clerical duties EDUCATION Bachelor of Science in Accounting Technology Tarlac State University Tarlac City, Philippines Professional Education Tarlac State University 09/2019 - 05/2020, Writing abilities Fast Learner and Adaptable Hardworking Interpersonal Skills Time Management LANGUAGES English Tagalog Full Professional Proficiency Native or Bilingual Proficiency Travelling Accounting Assistant Sanford Marketing Corporation 06/2013 - 06/2017, Analytical skills INTERESTS Business Information and Advocacy 07/2017 - 01/2018, Tasks Data Entry Tarlac City, Philippines Reading Music E-games