BACHELOR OF SCIENCE IN HOTEL
AND RESTAURANT MANAGEMENT
Polytechnic University of the Philippines
Sta. Mesa, Manila
TELETECH PHILIPPINES
SM City Iloilo, Mandurriao, Iloilo City
Customer Care Representative (June 2016– April 2017)
Identifies and assesses the customers’ needs
Manages large amounts of incoming calls efficiently
Handles complaints, provides appropriate solutions and alternatives within the time limits
Ensures follow up is done for all issues
Provides accurate, valid and complete information by utilizing the right methods and tools
Educates customers on standard procedures, guidelines and policies followed by the company
Takes the extra mile to ensure customer satisfaction
INTERGLOBE TECHNOLOGIES PHILIPPINES INC
Shaw Boulevard, Mandaluyong, 1550 Metro Manila
Acting Team Leader (SME) (June 2015 – April 2016)
Directs and assists an assigned team to ensure that customer service calls are answered in a timely, efficient and knowledgeable manner
Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level
Provides statistical and performance feedback and coaching on a regular basis to each team member
Addresses disciplinary and/or performance problems according to company policy
Evaluates and establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives
Travel Specialist (CSR)(November 2014 - June 2015)
Identifies and assesses the customers’ needs
Manages large amounts of incoming calls efficiently
Handles complaints, provides appropriate solutions and alternatives within the time limits
Ensures follow up is done for all issues
Provides accurate, valid and complete information by utilizing the right methods and tools
Educates customers on standard procedures, guidelines and policies followed by the company
Takes the extra mile to ensure customer satisfaction
THE COFFEE BEAN & TEA LEAF PHILIPPINES, INC.
NAIA Terminal 3, Pasay City
Shift Supervisor (February 2013 - September 2014)
Assists the store manager in maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a Total Quality Experience for both our customers and team members.
Trains other employees on customer service, product knowledge and education, safe work practices
Supervises the barista and lead barista on daily tasks
Acts as the manager on duty in the absence of the store and/or assistant manager
HEALTHY SHABU - SHABU
Mall of Asia, Pasay City
Inventory Clerk / Pantry / Waitress (May 2012 - September 2012)
Inventory Clerk: Inventories all wet and dry goods like meats and vegetables delivered and used in the restaurant
Pantry Personnel: Oversees the preparation of vegetables and other ingredients in the Pantry Area
Waitress: takes orders and serves food to the guest and buss outs
JOHN BAMBOO SATE HOUSE BY RED CRAB
Nuvali, Sta. Rosa, Laguna
Front of the House (August 2011 - December 2011)
Explains the dishes offered on the menu to patrons and makes menu recommendations as needed
Relays orders and instruction from customers to kitchen personnel
Ensures that all the orders are prepared simultaneously for a single table and served in professional manner
