Curriculum Vitae
Pauline Alanis Canonigo
Block 31 lot 2,Residencia Del Rio,Catalunan pequeno, Davao City
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PERSONAL:
Birth Date
: October 7 1997
Status
: Single
Nationality
: Filipino
Languages/Dialect Spoken
: Filipino, English, Cebuano, Ilonggo
EDUCATIONAL BACKGROUND:
Pilot Elementary School -)
Saint Mary’s Academy -)
San Pedro College (Bachelor of Science in Respiratory Therapy)
WORK EXPERIENCE:
Technical Support Represantative (Teleperformance)- 2 Years
Role Description
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
Diagnose and resolve technical hardware and software issues involving internet connectivity.
Research required information using available resources;
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Skill and Knowledge Qualifications:
Proper phone etiquette;
Ability to speak and write clearly and accurately;
Demonstrated proficiency in typing and grammar;
Knowledge of relevant software computer applications and equipment;
Knowledge of customer service principles and practices;
Effective listening skills;
