Pauline Alibuas

About Me I am a dedicated and people-focused customer service professional with over 3 years of experience in delivering high-quality support in fast-paced environments. I take pride in my ability to handle customer concerns with patience, empathy, and a strong attention to detail. I specialize in resolving issues efficiently while maintaining a positive and professional tone, whether through phone, chat, or email. My background at my last company has equipped me with the skills to manage complex inquiries, collaborate with internal teams, and continuously improve the customer experience. Education PAULINE ALIBUAS CUSTOMER SERVICE Banica Elementary School- Colegio Dela Purisima Conception- BSCE Major in MaPeh- Capiz State University Contact New Road Banica, Roxas City, Capiz -- Skills Multitasking Problem Solving Patience Communication Work Experience Eperformax Roxas City, Capiz Customer Service Representative December 2021- January 2025 A Customer Service Representative (CSR) serves as the frontline connection between a company and its customers. Their primary responsibility is to ensure customers receive support, accurate information, and timely solutions to their questions or issues. The role is about maintaining positive relationships and helping customers feel heard, valued, and supported Key Responsibilities Answer Inquiries: Respond to questions about products, services, policies, or orders through phone, email, chat, or social media. Resolve Issues: Handle complaints, troubleshoot problems, and provide effective, courteous resolutions. Provide Product Knowledge: Offer accurate details about offerings, guiding customers in making informed decisions. Tools Microsoft Office Google Workspace Email Platforms Calendly Xero Asana Trello