Pauline Alibuas

PAULINE ALIBUAS ABOUT ME Passionate and dedicated customer service professional with over 3 years of experience delivering exceptional support and building lasting customer relationships. Recognized for outstanding communication skills, patience, and a proactive approach to problem-solving. Key Strengths: Exceptional relationship-building and communication skills Strong problem-solving abilities and attention to detail Ability to remain calm and effective under pressure Quick learner, adaptable to new systems and processes Committed to continuous improvement and customer satisfaction CUTOMER SERVICE REPRESENTATIVE SKILL Communication Multitasking CRM tools Complaint resolution Complaint resolution EDUCATION Capiz State Universuty - Bachelor of Education Major in Mapeh WORK EXPERIENCE Eperformax Call Center Agent Handling Customer Inquiries: Problem Resolution: Technical Support: Responding to questions from Addressing and resolving customer Troubleshooting technical issues or customers about products, services, complaints or issues in a timely and directing customers to resources or policies, or issues they may be facing, effective manner, ensuring customer departments that can help with often through phone, email, chat, or satisfaction technical problems. social media.Collaborate with other development teams. CONTACT ME --New Road Banica R.C, Capiz THANK YOU