Pauline

Hi, I'm Pauline, a versatile and detail-oriented virtual assistant with 5+ years of experience in customer experience and bookkeeping. I specialize in helping businesses stay organized, delight customers, and maintain accurate financial records.

In my previous roles, I’ve managed portfolios of 200+ customer accounts, conducted customer education sessions, and resolved complex billing and support issues. My background as a customer experience specialist has trained me to listen attentively, solve problems efficiently, and communicate clearly through email, chat, and phone channels. I’ve worked remotely for over 4 years, so I’m no stranger to tools like Slack, Google Meet, and Zoom — and I thrive in fast-paced, digital environments.

On the bookkeeping side, I bring a solid accounting foundation from my experience as an assistant accountant. I’ve handled daily bookkeeping, invoice processing, expense tracking, and bank reconciliations. I’ve also managed VAT returns and statutory deductions (PAYE, NSSF, NHIF), generated monthly reports, and maintained accurate financial records in Excel and QuickBooks. My accuracy rate has consistently stayed above 98%.

Here’s a quick overview of what I bring to the table:

🔹 End-to-end Customer Support (email, chat, voice)

🔹 Bookkeeping & Financial Data Entry

🔹 Invoicing, Receipts & Expense Tracking

🔹 Bank Reconciliations & Reports

🔹 CRM & Helpdesk tools (Zendesk)

🔹 Accounting tools (QuickBooks, Excel, Google Sheets)

🔹 Task & Calendar Management (Google Workspace, Trello)

🔹 Knowledge Base & SOP Creation

I’m proactive, highly organized, and committed to continuous improvement. Whether I’m streamlining customer support workflows or balancing ledgers, I focus on delivering quality work that supports business growth.

If you’re looking for a reliable, remote-ready VA who can juggle support tickets and spreadsheets with equal skill, let’s chat! I’m currently open to part-time or full-time roles where I can use my customer service and bookkeeping strengths to support dynamic teams and entrepreneurs.

Let me help you focus on the big picture while I handle the details