ASOH PAULINA QUEEN-| -
Makurdi, Benue State, Nigeria | www.linkedin.com/in/asohpaulinaqueen
PROFESSIONAL SUMMARY:
Highly organized and proactive Virtual Assistant with over 3 years of experience in
administrative support, client communication, customer service, and digital coordination.
Proven ability to manage schedules, streamline workflows, and enhance productivity in fastpaced, remote work environments. Proficient in tools like Microsoft Office, Trello, Asana,
Canva, and CRM platforms. proficient in task prioritization, professional correspondence, and
virtual collaboration.
EXPERIENCE:
Customer Service Representative (Remote)
UNATEUS | Feb 2024 – March 2025
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Provided timely phone and email support to over 100+ clients weekly with a 95%
resolution rate.
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Updated CRM records and followed up on escalated issues to ensure prompt resolution.
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Collaborated with the customer service team to improve communication workflows.
Executive Assistant / Voice-Over Artist (Volunteer)
ENACTUS JOSTUM | Jan 2021 – Aug 2023
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Managed scheduling, meeting coordination, and documentation for executives.
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Responded to emails and drafted official correspondence, reducing admin workload.
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Drafted communications and managed content for presentations and outreach
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Coordinated logistics and communication for internal events and external partnerships.
Media Coordinator (Remote)
Peniel Foundation – Jul 2021 to Jan 2022
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Planned and published content that increased outreach engagement by over 45%.
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Managed media logistics and support for community outreach and digital events.
Operations Manager
Wandoo Bakes | Apr 2022 – Aug 2022
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Oversaw inventory and scheduling, improving order fulfillment efficiency.
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Handled client correspondence, bookkeeping, and operations support.
EDUCATION
Bachelor of Engineering (B.Eng), Agricultural & Environmental Engineering
Joseph Sarwuan Tarka University, Makurdi
Aug 2018 – Nov 2024
CERTIFICATIONS
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Virtual Assistance Bootcamp (Beginner) – TechCrush
(Accredited by the American Council of Training and Development, USA), 2025
AI Career Essentials – ALX, 2024
UI/UX Design Training – Samwrite Digital Services, 2025
Best Presenter Award – ENACTUS Pitch Competition
TECHNICAL SKILLS
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Email & Calendar Management: Gmail, Outlook, Google Calendar
Content Creation & Moderation: Canva, Adobe Spark, social media platforms
Project Management: Trello, Asana, Slack.
Documentation & Dashboards: Google Docs, Google Sheets, Notion
CRM & Customer Support: Zendesk, Freshdesk
Microsoft Office Suite: Word, Excel, PowerPoint, Outlook.
Cloud Storage & File Sharing: Google Drive, Dropbox.
Communication Tools: Zoom, Google Meet, Microsoft Teams.
AI Productivity Tools: ChatGPT, Notion AI
SOFT SKILLS
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Excellent written and verbal communication
Strong organizational and time management skills
Detail-oriented and proactive
Comfortable working independently and async
Tech-savvy and fast learner
Creative problem-solving
Customer-focused and adaptable
REFERENCES
Available upon request
