Paulina Philip
Customer Service Manager
-, -
Lagos State, Nigeria.-
EDUCATION
BA/Ed, Lagos State University.
NCE, Tai Solarin College of Education. 2020
Virtual Assistant Certification from ALX.
SKILLS
Administrative support: data entry, calendar, and email management
Excellent Communication skills
Time management
Multitasking
Active listening
File management and task prioritization
Software I Use:
Google Workspace
Trello
Slack
Microsoft Office
Clickup
Monday.com.
Zendesk
Teams
SUMMARY
I help business owners and companies focus on the bigger picture by providing seamless customer support for their customers. I have excellent communication and interpersonal skills. I am a customer-focused professional with strong communication and problem-solving skills. I am committed to swift issue resolution and to cultivating positive customer relationships. I pay attention to details and also have a knack for confidentiality. I can work independently and I am a fast learner. I have a proven track record of enhancing customer satisfaction, optimizing team performance, and driving operational efficiency. Adept at implementing customer-centric strategies to meet organizational goals.
WORK HISTORY
Customer Service Representative
T.D Pixel, Lagos
Respond to customer inquiries via email, live chat, and phone calls in a timely and professional manner.
Resolve customer issues, complaints, and requests by providing appropriate solutions and alternatives.
Provide product information, pricing, and availability to customers.
Process customer orders, returns, and exchanges.
Collaborate with other teams, including marketing, and product development, to provide the best customer experience possible.
Customer Service Representative
Tamac Crown Venture, Lagos.
Data Entry
Successfully resolve customer issues
Manage a high volume of incoming calls, emails, and chats while maintaining quality service.
Collaborated with other teams to address complex customer inquiries
Provide product information to customers
Senior Customer Service Representatives
Angie luxuries
Led a team of five customer service representatives, improving overall team efficiency
Implemented training programs increasing customer satisfaction scores.
Developed and maintained strong relationships with key clients, ensuring high levels of customer retention.
