Paulina Ecle

EXPERIENCE PAULINA ECLE 2022 CLIENT SUCCESS MANAGER Client Engagement Academy, LLC February 2022 - Present *Lead CRM onboarding, ensuring seamless setup and adoption. *Assist with data migration, integrations, and system configurations. *Create marketing campaigns, landing pages, email automations. *Provide ongoing support, troubleshooting, and best practices. 2020 TEAM LEADER Client Engagement Academy, LLC January 2020 - February 2022 *Facilitate client onboarding and client communications *Help our clients leverage LinkedIn to build their brand, expand their reach globally, gain authority and generate quality leads that will result in increased appointments and sales. *Share client's posts, boost engagement, and generate leads. *Manage team members working behind the scenes to deliver clients' expectations. 2019 LEAD GENERATION SPECIALIST/INDEPENDENT CONSULTANT Playmakersx, LLC Sept 2019- Present *Manage an agency's LinkedIn outbound campaign through Salesflow automation. *Create blog posts in WordPress. *Share the blog post through different email platforms and various social media outlets. 2018 CLIENT SUCCESS MANAGER/IMPLEMENTATION SPECIALIST Gist (Getgist) March 2018 - August 2021 *Assist with new client onboarding *Demo of how to properly utilize features and tools *Respond to support chats and emails *Create Knowledge Base articles on how to's and FAQs 2007 CUSTOMER SERVICE REP TO TEAM LEADER Telus International Phils. / VXI Global Holdings, Phils. Nov 2007 - Jan 2018 *Managed a team of CSRs to achieve performance targets. *Monitored key metrics (QA, productivity, attendance, etc). *Conducted coaching sessions and performance evaluations. *Developed action plans to improve individual/team performance. VIRTUAL ASSISTANT CUSTOMER SUCCESS MANAGER IMPLEMENTATION SPECIALIST ABOUT ME As a dedicated Virtual Assistant with years of experience in fastpaced environments, I excel at streamlining operations, optimizing workflows, and providing top-notch support. I help clients save time, money, and energy by handling essential tasks efficiently, allowing them to focus on what matters most —growing their business. With a proactive mindset and a resultsdriven approach, I am committed to delivering excellence in every project I take on. CONTACT Phone: - Email: -Address: 81 B32 L92 Ph3 F1 Sabalo St D.D. Cal. City. MM. Phils. 1409 EDUCATION GRADUATE - Bachelor of Science in Business Administration Major in Economics Pamantasan ng Lungsod ng Maynila- TOP SKILLS CRM Implementation Social Media Marketing Leadership Skills Team Management Lead Generation Appointment Setting Customer Service English Speaking/Writing TOOLS & APPLICATIONS GHL (Go High Level) MailChimp Gist MS Office & Google Apps Canva Basecamp Linkedin/ Sales Navigator Facebook Instagram Twitter Salesflow Cloud Campaign