Systems engineer with more than five years of experience in service desk support and management. People administration and control with the QA SAP team. High sense of responsibility and committed in the work performance. Experience in resolution and negotiation of IT issues. I’m seeking a challenge being part of a company with a broad sense of constant evolution, both between the institution and the collaborators, in such a way that it adapts and responds to the new needs of society. Apply my experience and knowledge in the IT area for the solution of incidents, customer service and good performance of assigned functions.