PAULA SRIVASTAV
Address: 32 Beechdale Court, Firhouse, Dublin 24
Email:-Mobile:-
Personal Profile
Looking for a challenging position to enhance acquired knowledge and skills towards the development
of the organization. I have experience from the high-pressure customer oriented environment as I have
background in sales with a strong business acquisition. Recently qualified as a Digital Project Manager
which gives me the skills to lead and develop a team, planning, making a decision, budgeting and scope
the amount of work which needs to be done.
Key Strengths and Skills
Agile Methodologies
Scrum Ceremonies
Project Management
Remote Teamwork
Planning
Budgeting
E-Commerce
Social Media advertising
Time Management
Communication
Social Media campaign
management
Education
BSc. Project Management in Digital Technology and Design - First class honours degree
Dublin Institute of Technology (2018)
Agile Project Management, Technical Project Management, UX & Concept Design, Business Analysis for digital,
Training & Facilitation, Digital Marketing Campaign Management, Entrepreneurship, Creativity & Innovation
Udemy.com – self-learning of courses (2017):
MS Project
Jira
Gannt chart
- Business Management, Diploma
Management, Marketing, Economy, Accountancy, English Language
“Stredni Odborna Skola Obchodu a Sluzeb Chrudim”, Czech Republic
Work Experience
Digital Project Manager
Jan 2018 – Nov 2018
Digital Skills Academy, Remote work
Goal: The scope has been defined to improve and develop web presentation, change the UX of the payment
system and to create a digital marketing strategy for an International Industry Partner
Main responsibilities:
Work with all stakeholders to gather product requirements and ensure market needs are met. Managing team of
6 (designers, ux researchers, marketers and developers)
Liaise with the client and the UI Design and Development team. Translate client’s requirements into technical
specifications. Use agile/scrum methodologies. Drive and own product backlog, prioritise iterations, drive
acceptance testing and product demos. Analyse risks and keep tracks on budget.
Sales & Retention Specialist
Jan 2016 – Aug 2017
Vodafone, Dublin HQ
Outbound calls to Personal and Small & Medium Business Customers.
I was generating leads, selling new contracts, cross-selling; I have experience with problem-solving, and customer
service.
Taking ownership of customer issues and communicates proactively with customers.
Implement desired changes and ensure the improvement of services for next sale opportunity.
Account Manager
May 2015 – Dec 2015
The National Pen, Dundalk
Manage a database of accounts with associated Sales Revenue and Key Performance targets.
Ensuring targets are hit and exceeded, Company Target €3000 per week, personal average sales €4500 - €5000
per week during the busy season.
Strengthen existing National Pen relationship with its high-value customers.
Participation in product projects when required.
Ensures that customer issues are dealt with in an efficient manner, informing the customer of any new products.
Junior Chef
Nov 2012 – May 2015
Milltown Golf Club
Monitoring of food cost and budgets. I’ve created a cleaning roaster to ensure that appropriate levels of hygiene
and cleanliness are maintained in the kitchen.
Attended English Language Schools in London, UK & Cape Town, South Africa
Jun 2012 – Oct 2012
Vodafone, Czech Republic
Jun 2009 – May 2012
Retention Specialist
Jun 2010 – May 2012
Training
July 2010 – May 2012
Provide excellennt customer services and ensure customer satisfaction.
Respond to customer queries and address service complaints in a timely manner.
Track contracts that are soon to be expired and contact customers for renewals.
Facilitation on team meetings and VF annual academy
Training and support of new team members
Organization of team buildings
Customer Care Representative
Jun 2009 – Jun 2010
Inbound calls to answer customer queries and to track the potential internet or calls connection issue.
Utilize effective sales techniques to qualify leads and hit all 7 targets.
Build positive working relationships with customers to repeat business.
Technical Skills
Wireframing, UX/UI, MS office, Excel – advanced skills, MS Project, HTML, WordPress, E-commerce
Language Skills
English – fluent
Czech – native speaker
Slovakian – native speaker
References available upon your request
