Paula Mendoza

Ma. Paula Nikka H. Mendoza New Haven Village, Novaliches, Quezon City - |-A recruitment professional with 9 years of experience in combined local and offshore hiring. I've been doing fully remote work ever since the pandemic happened. I spent most of my career with office-based jobs and I have a wide range of skills developed over the years. You can count on me for sourcing, interviewing/short-listing, CV screening, admin, even account and client management. I've managed teams in the past and have been part of various training programs mentoring newly hired or inexperienced recruitment specialists. Education: • Sacred Heart Academy of Novaliches, 1995 – 2006 • AMA Computer University, 2006 – 2010 (Undergraduate) Bachelor of Science, Major in Computer Science Skills: • • • • MS Office (Word, Excel, Power point) Adobe Photoshop, Photo and Video editing tools Management tools such as Monday.com, Trello, ClickUp, Hubstaff Excellent in verbal and written communication PROFESSIONAL EXPERIENCE Remote Work/Freelance, May 2021 – April 2022 Senior Talent Delivery Consultant/Recruitment Manager • • • • Worked mostly on technical requisitions for clients based in the US and Australia, mostly start-ups Basic job tasks: source, call, and submit to Hiring Managers Other tasks assigned: email management, account management, client management, mentorship and training Handled teams as small as 2, and max 10 The Onset, November 2021 – March 2022 Senior Talent Delivery Consultant • • • • Supported .NET roles in Australia Reported to a Talent Delivery Lead on a daily basis, and worked with a Senior Talent Delivery Consultant based in AU Responsible for sourcing, screening, scheduling, and submitting qualified candidate profiles to the recruitment partner Utilized LinkedIn, Vincere, and SEEK for sourcing candidates Korn Ferry Philippines, November 2019 – May 2021 Talent and Acquisition Specialist • • • • • • • Supported APAC based requisitions (Malaysia, Singapore, ANZ, Indonesia) Sourced and screened potential candidates and submit to Recruitment Partners Utilized LinkedIn, Jobstreet and KF Recruit (AI-based ATS) for sourcing and documenting recruitment progress Attended weekly meetings with Recruitment Partners for hiring updates Attended calibration meetings with Hiring Managers to set expectations and discuss hiring status and challenges Utilized and updated a recruitment tracker Participated in KF’s internal activities and weekly/monthly Town Hall sessions Bolton International, February 2019 – July 2019 (Reason for short stay: Laid off) Offshore Recruitment Specialist • • • • Supported UK-based roles, all permanent and fulltime Directly reported to Client Only responsibility was to build a long list based on the requisition assigned Utilized LinkedIn Recruiter, TotalJobs, and CVL for sourcing potential candidates Pontoon Solutions, June 2016 – February 2019 Sourcing Specialist • • • • • • • • Assigned mainly for supporting North America requisitions Supported the following regions for various projects: APAC (Indonesia, Malaysia, Thailand, Japan, Australia), Europe (Sweden), Canada Supported internal hiring Supported market mapping and talent pooling for various regions and roles Responsible for sourcing candidates for roles assigned, submitting to respective recruiters, and keeping track of progress in the ATS Uses a licensed LinkedIn Recruiter account for sourcing possible candidates/leads for roles assigned Utilized Avature in maintaining customer and client details An active member of the Employee Engagement team and is responsible for creating content for company announcements and monthly/yearly activities Positions handled: Machine Learning roles, Java Developers, QA, Test Engineers, Regional Sales, VP, Cloud Sales Director, Marketing roles, Web Developers, ASIC Engineers, Graduate Program, etc. Deltek Systems, June 2015 – May 2016 Associate HR Specialist (Internal) • • • • • • • Performed end-to-end recruiting for local IT requisitions, from Junior to Senior level Knowledgeable in using the ATS Bullhorn Managed offshore hiring for Sales, reporting to an onshore HR partner Used Jobstreet and social media for sourcing local candidates Used Monster, LinkedIn, Indeed, and other available resources for sourcing offshore candidates Posted jobs using Jobstreet and LinkedIn Attended weekly and bi-weekly calls with the management/HR Director for updates and implementations Positions handled: Java Developers (Junior to Principal), PMO, Quality Assurance, Test Engineers, etc. Viventis Search Asia, August 2014 – April 2015 RPO Solutions – Recruitment Specialist • • • • • • • • Reported directly to the Division Director Part of the pioneer team for RPO Solutions (Local and APAC) Experienced in recruiting for volume, mid-level and executive role searches Assisted the Director in the implementation of processes, internal hiring and monitoring of Clients Basic tasks included Client Management, Account Management, tracking progress and generating reports Have been assigned as the Lead Specialist to different Accounts/Clients to manage, monitor and report progress to division Director and Executive Director/CEO, including the launch of the APAC Clients for the RPO Division Knowledgeable in using the company’s own ATS Knowledgeable in using LinkedIn Recruiter (Licensed Account) PSG Global Solutions, June 2013 – July 2014 Senior Technical Recruiter II • • • • Reported to the Team Manager and Recruiting Leader regarding weekly and monthly goals Attended daily calls with Client and meetings via phone with Hiring Managers when needed Coordinated with Recruiting Leaders for approval to work on specific job orders of the different accounts/divisions/clients Acted as POC for the assigned division in the absence of the Recruiting Lead Responsibilities include: • Sourcing resumes of qualified candidates for specific job orders provided by the Client • Uploading specific job requisitions to the ATS once approved by Recruiting Leader • Utilizing the ATS, Monster, CareerBuilder, Indeed, The Ladders, other job boards for sourcing qualified leads • Conducting phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements • Documenting the interviews and candidate activities in the ATS • Formatting the resumes according to the clients’ requirements and uploads it to the VMS for review • Setting up interviews between candidates and hiring managers • Preparing candidates for their scheduled interview • Maintaining communication with candidates to provide other opportunities available to them • Updating a Candidate Inventory to keep track of good and qualified candidates for other requisitions • Utilized Fieldglass for updating new worker details Positions handled: Java Developers, QA Engineers, SDET/Test Engineers, Project Managers (IT/Software), Project Managers (PMO), Web Developers, Mechanical Engineers, CAD Engineers, RF Engineers, etc. 24/7 Customer Philippines Inc., February 2012 – June 2013 Training Apprentice, September 2012 – June 2013 • Selected to be one of the Trainer Apprentices • Co-facilitated full time Product specific classes for new hires • Conducted Up-Trainings for tenured agents • Attended certification sessions assigned by the department and Operations • Attended Communications up-trainings for dual skill training • Assisted and handled escalations during Grad Bay (fish bowling or transition bay) • Actively participated in client calls, certifications and TNAs • Submitted reports on time as assigned by direct supervisor Customer Service Representative, February 2012 – September 2012 • Skilled in handling post-paid customers (e.g. explaining bills, changing package, adding bundles, etc.) • Skilled in Registrations and Blackberry Technical Support IBM Global Process Services, July 2010 – February 2012 Customer Service Representative • • • • Assisted new hire trainees and tenured agents as Acting-Subject Matter Expert Handled escalations and Quality Analyst duties Managed teams as an Acting-Team Leader Coached and mentored newly trained agents in their roles and responsibilities