Paula Josephson

 Personal Summary A responsible, reliable, customer oriented, self-motivated and positive individual with a vast array of experience gained in fast paced international companies including the Gas and Oil Industry. Thinks out of the box and is always eager to lend a helping hand to ensure that the business runs efficiently, professionally and safely. Technologically savvy and open for new learning experiences. Able to accurately work under pressure, multitask and prioritise to meet deadlines. Is a hard working team player/builder with an eye for detail who is willing to undertake tasks that fall outside of her role’s main responsibilities. Has a pleasant demeanour. PHONE: 31 - -Profile: Citizenship – Canadian & Netherlands, Languages – English Native & Dutch, Driver’s Licence – Ontario “G” Paula Josephson Work Experience Yokogawa Europe – Support Specialist - 2018–Present - Supports department with administrative tasks, maintains intranet - Coordinates and trouble shoots the business within all areas of SAP (invoicing, procurement, logistics, time writing, HR etc) within SLA - Facilitates and coordinates training sessions - Designs and delivers reports as requested by management / auditing - Develops and updates training material - Contributes actively to improvement of existing working processes - Controls, monitors, coordinates and facilitates communication to Key Users - Validates SAP Authorisation with HR for new users and changes, ensuring discretion Yokogawa Europe – SAP Global Master Data Specialist - - Controlled and administered master data for business and sales units - Created / updated materials, vendors, customers and pricing ensuring data accuracy - Maintained product hierarchy and commodity code master tables - Supported the SU’s by solving product and pricing master issues - Tested newly developed SAP applications and/or modifications - Participated in proposals for improving business flows Yokogawa Europe – Service Administrator - - Processed purchase orders, invoice calculation, submission of expense reports, controlled documents and files, control of hours for accuracy - Performed general administrative duties such as filing, scanning, photocopying, creating memos, incoming/outgoing mail - Advised and supported the Service Coordinator Group to ensure smooth running of day-to-day activities including coordination between professionals and departments - Monitored / managed projects and contract developments - Proactively monitored procedures and recommended improvements - Prepared mobilisations for engineers Cisco Systems – Co-Planner – Program Manager – 2012 - Collaborative planning with distributors ensuring suitable inventory levels, compiled metrics and reports, Project Management, resolved customer escalations Oracle – Inventory Control Analyst - - Ensured predictable scheduling and shipment of customer orders by proactively managing the EMEA order backlog. Affirmed backlog stayed in line with current material availability, worked with supply management to resolve issues, accuracy of commits, trained new team members, generated reports for root cause and corrective action, drove velocity and quality in resolving customer escalations Training, Education, Skills and Interests Hillcrest Secondary School - Ontario Secondary School Diploma. Confederation College, Business Administration - Human Resources SAP, Oracle, MS Office, Word, ServiceNow, Teams, Outlook, Excel, Adobe, PowerPoint, CRM Sage, Avoq Content, Social Media, OpenText Content, Document Management System, WebEx, Open Office, Adobe Photoshop, Webdesk Configurator, Siebel, Unisys Purchasing Program, Web site design Elected Member of Yokogawa Works Council – 2018 – present – Involved in decision making and recommendations with regards to new organisational policies, proposals with company Directors and Works Council members ensuring confidentiality. Plans and coordinates training and team building activities. Courses: Coaching Skills, Mindfulness, Adobe Indesign (Introduction), Basic Graphics Design, Introduction to Six Sigma, Negotiating Skills, Stress Management, Customer Care, Security Awareness Training, Introduction to Internal Portal CMS, End of Life Procurement Process and Leadtime Management