Paula Isabelle Diao

 PAULA ISABELLE DIAO--Davao City, Philippines, 8000 I am a Customer Service Representative with experience in inbound and outbound calls for sales and general inquiries. KEY SKILLS Active listener. Problem-solving. Computer skills. Multitasking. Product knowledge. EDUCATIONAL BACKGROUND Assumption College of Davao (Davao City, PH, 8000) AY- BSIT Alternative Learning System (Davao City, PH, 8000) SY- High School WORK EXPERIENCES Teleperformance (March 2015- October 2015) Assisting insurance holders in finding their right doctors, providers. Setting up appointment with their doctors. Alorica Teleservices Inc. (October 2016-May 2021) Customer Service Representative, Subject Matter Expert, Business Support Handled inbound and outbound calls; assisting billing, technical, sales, retention and general inquiries Helped newly hired representatives with product knowledge and call handling skills before endorsement to productions Sourced data and feedback for account and partnership improvement between the clients, support and representatives – mainly with account tools, promotions and updated policies.