PAULA BLANCA RAMOS PARAS
Mobile Number: -
Email:-Skype: paula.paras8
Summary
I possess more than 6 years of working online in administration, customer service, sales and marketing.
Skills
Communication skills, Computer skills, Creative thinking skills, Decision-making skills, Interpersonal skills, Management skills, Marketing skills, Project management skills, Technical skills, Time Management skills
Tools
Airtable, All Hashtag, Amazon, Amazon Seller Central, Animoto, Arbitrage Suite, Asana, BeGlobal, Bright Local, Buffer, Buzzsumo, Canva, Cartzy, Cashcowpro, Clockify, CrazyLister, Deliverr, Downloadgram, Dropbox, Ebay, E-Com Solutions, ePacket, Facebook, Facebook Ads, Facebook Creator Studio, Facebook Marketplace, Gearbubble, Get Response, Giphy, Google Docs, Google Sheets, Hashtag Generator, Heepsy, Help Scout, Helium 10, Hpuck, Hubspot, Hubstaff, Hypr, Influencer Marketing, Instadownloader, Instagram, Instagram Ads, Jungle Scout, Lastpass, Manychat, ManageByStats, MS Excel, MS Word, Notion, NZ Post, Pinterest, Pinterest Promoted Pin, Pixabay, Publer, Reddit, Sejda, Seller.Tools, ShippingEasy, Shopify, Shopee, Skype, Slack, Smallpdf, Social Mako, Spin Rewriter, Storysaver, Streak, Title Builder, Time Doctor, Todoist, Twitter, Ubersuggest, WatchCount, Wix, WordPress, Zoho CRM
Experience
Equinox International (Gardenite and Ezorion Amazon USA; Equinoxdeals.com; www.instagram.com/travelandtradefx)
Customer Service Manager, April 2015 – Present
Assist customers by reading messages carefully, finding solutions to product issues and making suggestions based on product knowledge
Process refunds and replacements on Amazon
Respond to seller and product feedback on Amazon
Daily sales and inventory report using Microsoft Excel
Raise and manage Amazon cases
Product research
Supplier research
Product listing
Keyword research
Hired a graphic designer and virtual assistant
Assisted in searching for Instagram influencers for a travel and trade project - www.instagram.com/travelandtradefx
Wrote Instagram captions and hashtags
Data entry
Emeritt (Amazon USA)
Part Time Executive Assistant, May 2020 – Present
Respond promptly to customer inquiries and complaints via Gmail, Amazon Seller Central and Facebook
Daily sales and inventory report on Airtable
Product Research
Order Fulfillment via Amazon Seller Central and Shopify
Process refunds and replacements
Keep records of customer interactions, transactions, comments and complaints
Provide feedback or suggestion on the efficiency of the customer service process
Write SOP and Instagram captions
Search for Instagram hashtags
Search and schedule posts for the company’s vertical Instagram account.
Data entry
Competitor Research
Fox Oasis
Part Time Virtual Assistant, June 2020 – February 2021
Assist customers with their orders and other inquiries such as tracking, refunds and replacements via email.
Reply to customers’ comments and messages on Facebook.
Laser Tag Hire NZ
Virtual Assistant, June 2019 – November 2020
Customer service support on social media sites and email
Assist in online promotion of the client’s business
Article and blog post creation
Business Citations
Create graphics for social media posts
Create “pinnable” pictures for Pinterest
Make videos for Instagram stories
Maintain a calendar and set up shipping
Manage social media accounts
Organize files, answer emails and arrange meetings
Point of contact for all social media “influencers”
Respond to comments or inquiries on Facebook page
Send out cold emails or via contact form to promote our service
Social media influencer research
Write, edit or proofread articles, promotional campaigns, email letters, product titles and product descriptions
Write letters and emails on behalf of the manager
Far and Wide
Social Media Manager/Virtual Assistant, October 2019 – May 2020
Basic data entry using Google Sheets
Carried out administrative duties such as research and video transcription
Created images and GIF for Instagram posting.
Instagram outreach
Generated weekly Instagram report via Google Sheets
Managed and maintained contact lists’ spreadsheet
Wrote captions for Instagram post and SOP
Equinoxint (Drop shipping - Ebay, USA)
Project Manager, February 2019 – June 2019
Product research
Product listing including title building, proofreading product descriptions and photo editing
Customer Service
Order Fulfilment
Promoted listing
Equinoxint (Drop shipping - Arbitrage Suite)
Project Manager, March 1, 2018- March 30, 2018
Customer Service
Product listing
Supervised product listers
RixionGear (Drop shipping - USA - Online Gift Shop)
Project Manager, January 2016 – December 2016
Customer service
Processed orders on Amazon and Shopify
Conceptualized social media contests
Ensured that all projects are delivered on-time, within scope and within budget
Experienced in influencer marketing
Hired a graphic designer
Product research and listing to Shopify and Amazon
Sales report
Social media posts
Worked closely with the web developer
Wrote product titles and descriptions
Global Marketing Strategies Group (GMS Group NSW, Australia)
Membership Consultant/Telemarketer, July 2013 – October 2013
Handled membership sales queries through matching the customer’s needs to the right service over the telephone
Transform phone calls to appointments and sales.
Dealing with and resolving customer complaints and concerns.
Act as liaison between the management and clients.
Prepare and record all personal information of clients including their credit card details.
Accomplishment:
Awarded an “Ice Breaker Certification” for selling a loyalty program through cold calling on the first day of work.
Gold Buyers Australia
Buyer, November 2012 – July 2013
Promote the company’s service through handing flyers and active communication with mall shoppers.
Make decisions regarding buying through examining, selecting and ordering gold items, mobile phones and other electronic devices at the most favourable price.
Processes buying transactions according to state and federal statutes, and policies established by the company.
Writing reports and forecasting sales levels.
Seeking buying feedback from customers.
Participate in promotional activities of the company.
Accomplishment:
Achieved “Platinum on the League Ladder” award within one month of joining the company.
Inter Desserts (Artarmon, NSW)
Café All-Rounder, August 2012 – October 2013
Opening/closing of the cafe.
Preparing takeaway coffee/tea
Sandwich and other takeaway food preparation
Taking food and drink orders
Maintaining the work place clean
Hobbies and Interests
Web surfing
Drinking coffee
Gardening
Selling clothes on my Facebook page @miuraclothes8 and Instagram @miuraclothes
Travelling with my family
Watching movies and k-pop drama on Netflix
Cooking
Education
MBA, Undergraduate-
Charles Sturt University Sydney Study Centre
NSW, Australia
