Paula Betsy L. Martinez

PAULA BETSY L. MARTINEZ Room 213 MNC Business Center Bldg., CL Montelibano Drive Brgy. Villamonte, Bacolod City, Philippines Mobile Phone- /- Email Address- EDUCATIONAL BACKGROUND  BS Hotel, Restaurant and Institution Management University of the Philippines Diliman, Quezon City College Scholar - 1st sem AY 2005–06 2002 – 2008  High School Diploma St. Scholastica's Academy Bacolod City Graduated with High Honors 1998 - 2002 WORK EXPERIENCE  Operations Supervisor/SEO Analyst/Recruitment Officer Pathcutters Phils. Inc. June 2013 – December 2016  Technical Support Representative (LG Home Appliance) March - June 2013  Telephone Sales and Customer Service Representative for Valentine's Ramp (Teleflora) January - February 2013 Telephone Sales Representative for Holiday Ramp (Colony Brands Inc.) November - December 2012 Tier 3 Advanced Technical Support Representative (Parlance Systems Inc. – Dish Network) July 2011 – November 2012 On-the-Job Trainer (Parlance Systems Inc. – Dish Network) June 2011 Helpdesk Specialist (Parlance Systems Inc. – Dish Network) March – May 2011 Advanced Customer Service Representative (Parlance Systems Inc. – Dish Network) SPi Global Inc. Iloilo Supermart Bldg., Molo, Iloilo City March 2010 – March 2011  Call Center Supervisor Yellow Cab Food Corporation 6/F PearlBank Centre, Valero Street, Salcedo Village, Makati City May – November 2009  Technical Support Representative (Time Warner Cable Road Runner) Convergys Corporation Philippines One San Parq, San Antonio Park Square, Mandalagan, Bacolod City August 2008 – March 2009  Quality Assurance Specialist (Sprint CDMA) TeleTech Customer Care Management Inc. 2/F Robinsons Cybergate Center, Araneta Avenue, Bacolod City April 2007 – April 2008  Telephone Sales Representative (HSBC Credit Protect) ICT Marketing Services Inc. Riverbanks Centre, Marikina City June 2006 – February 2007 TRAININGS  Practicum (Front Office, Housekeeping, and Food & Beverage – 450 hours) Luxur Place (formerly Bacolod Convention Plaza Hotel), Bacolod City May – July 2008  Affiliation (Dining Room and Kitchen – 65 hours) Tearoom, College of Home Economics, UP Diliman, Quezon City August – September 2005, November 2005 – March 2006  Hotel Affiliation (Front Office, Reservations and Housekeeping – 100 hours) Dusit Hotel, Makati City January – March 2004 SEMINARS ATTENDED  Good Customer Service Seminar Yellow Cab Recruitment Office 2/F Yellow Cab US Embassy Branch, Roxas Boulevard, Manila May 2009 PERSONAL INFORMATION Date of Birth: October 08, 1985 Civil Status: Single Skills: Proficient in Microsoft Office Non-Professional driver’s license holder Language Proficiency: Can speak and write in fluent English, Filipino and the Ilonggo dialect Qualities: Willing to be trained Resourceful and flexible Values good interpersonal relationships CHARACTER REFERENCES Mr. John Francis Molina Quality Assurance Analyst, Customer Experience Team, TSL Thumbtack- Mr. Patrick Go Recruitment Associate Pathcutters Phils. Inc-