Paula Antonia

Contact Paula Antonia Heno Avissa Delanggu, Klaten, Jawa Tengah, Indonesia General Administration Klaten, Jawa Tengah, Indonesia -- Summary www.linkedin.com/in/paula- antonia98 My name is Paula Antonia Heno Avissa. Currently, I reside in Delanggu, Klaten, Central Java. With a strong background in various roles, including Sales Engineer, Sales Administration, Social Media Officer, and General Administration, I possess a unique combination of skills. I hold an Associate Degree in Electromedical Technology from Politeknik Mekatronika Sanata Dharma, Yogyakarta. As a dedicated and detail-oriented professional, I’m seeking opportunities in General Administration, Social Media Officer and Technical Support. Experience PT Industri Medika Nasional General Administration July 2024 - Present Surakarta, Jawa Tengah, Indonesia 1. Provides support for task management, information management, document and report preparations, record/files maintenance. 2. Updating computer records using a database 3. Respond to emails 4. Resolve administrative problems by coordinating preparation of reports, analyzing data, and finding solutions. 5. Act as a liaison with other departments and outside agencies Page 1 of 4 PT Multikemas Kencana Cemerlang Social Media Officer & Sales Administration Officer November 2023 - June 2024 (8 months) Klaten, Jawa Tengah, Indonesia Social Media Officer 1. Create company materials (banner, posters, etc.). 2. Social media management and engagement. Update all Facebook, Instagram, and other social media posts and respond to followers. 3. Create social media content 4. Generating infographics and video content ideas. 5. Plan and schedule social media posts in advance Sales Administration Officer 1. Process Sales Orders: Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as production and logistics, to ensure timely order fulfillment. 2. Maintain Customer Relations: Build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling. 3. Maintain Sales Database: Update and maintain the sales database by entering new customer information, updating contact details, and recording interactions and sales activities. Ensure data integrity and accuracy. 4. Handle Inquiries and Correspondence: Respond to customer inquiries promptly and professionally via email, phone, or inperson. Provide information about products, pricing, availability, and delivery schedules. Assist in resolving customer complaints or issues by coordinating with relevant departments. Page 2 of 4 Obor Sewing Machine Co. Administration Staff November 2020 - August 2023 (2 years 10 months) Surakarta, Jawa Tengah, Indonesia 1. Perform basic bookkeeping activities. 2. Maintain electronic and physical files. 3. Organize and provide documents, reports and information. 4. Sort and distribute mail. 5. Resolve administrative problems by coordinating preparation of reports, analyzing data, and finding solutions. 6. Respond to emails 7. Act as a liaison with other departments and outside agencies 8. Actively listen to customers to understand their issues or concerns 9. Interview clients to gather information useful in providing recommendations and solutions to a technical problem 10. Follow-up on customers to ensure their issues are completely resolved PT Terminal Elektronika Sekawan Sales Engineer September 2019 - February 2020 (6 months) Karawaci, Banten, Indonesia 1. Prepare and deliver technical presentations explaining products or services to existing and prospective customers 2. Talk with customers and engineers to assess equipment needs and to determine system requirements 3. Searching for new clients who could benefit from products in a designated region 4. Travelling to visit potential clients 5. Establishing new, and maintaining existing, relationships with customers Page 3 of 4 6. Managing and interpreting customer requirements 7. Persuading clients that a product or service will best satisfy their needs 8. Calculating client quotations 9. Negotiating tender and contract terms Education Politeknik Mekatronika Sanata Dharma Yogyakarta D3 Teknologi Elektromedis · (2016 - 2019) SMK PL Leonardo Klaten Teknik Mekatronika · (2013 - 2016) Page 4 of 4