Paul Yohanna

Paul Yohanna PROFESSIONAL SUMMARY Business Analyst with experience delivering data-driven solutions and process improvements. Led high-volume vendor technical assessments, creating Power BI dashboards that reduced onboarding time by 30%, and supported healthcare IT migrations that streamlined claim processing. Skilled in requirements gathering, stakeholder collaboration, and end-user testing to translate complex needs into actionable plans. Ready to apply analytical expertise to drive operational efficiency and support strategic decision-making. TECHNICAL SKILLS • Project Management Tools: Jira, Confluence, Microsoft Project, Microsoft Office Suite, Visio, SharePoint, Azure DevOps • CI/CD & DevOps: Foundational knowledge of Continuous Integration/Delivery (CI/CD), Jenkins, GitLab CI • Testing: Functional testing, UAT coordination, test case design, bug tracking • Collaboration Platforms: Microsoft Teams, Slack, Zoom • Database Tools: Power BI, Excel, Tableau, SQL, Data interpretation, KPI tracking, reporting enhancements • Methodologies: Waterfall, Scaled Agile Framework (SAFe) • Technical Knowledge: Legacy System Integration, API Documentation, UX Design Principles • Soft Skills: Stakeholder Management, Effective Communication, Collaboration, Change Management, Vendor Management & Relationship Building, Security & Risk Management Standards PROFESSIONAL EXPERIENCE Ascension Technology Business Analyst Jun 2025 - Present • Manage and track a high-volume queue of vendor technical assessments using the bug-tracking system, ensuring each assessment meets security and data-protection policies and keeping compliance delays to a minimum • Partner with IT security, legal, and procurement teams via Zoom to review vendor documentation, confirming adherence to organizational standards and accelerating the approval process • Guide vendors through the technical assessment process, clarifying requirements, addressing gaps, and coordinating completion within timelines, which reduces assessment cycle time • Review contracts and service agreements, using a compliance checklist to verify terms are accurately reflected and understood, helping prevent contractual risks • Develop and maintain dashboards and reports in Excel and Power BI that visualize TA progress, risk levels, and compliance status, providing stakeholders with real-time insight for faster decision-making • Identify process bottlenecks using Power BI and vendor-management data, propose solutions, and support automation with legacy-system integration to speed up vendor onboarding and improve compliance tracking • Collaborate with security and risk teams via Zoom and bug-tracking tools to address findings, update vendor risk profiles, and keep risk assessments current, ensuring ongoing compliance Administrative Office of the Courts (AOC) Business Analyst May 2022 - May 2025 • Collaborated with cross-functional teams to establish new reporting assets and conduct detailed reviews to resolve systemic issues, improving customer experience and operational efficiency. • Collaborated with business partners to understand their objectives, offering key insights and data-driven recommendations that enabled informed business decisions. • Partnered with business leaders to align strategic priorities, using API documentation and reporting enhancements to launch key initiatives that reduced processing time and increased quality compliance • Resolved critical business problems with Tableau, API documentation, and Jira, which optimized business performance and supported data-driven decision-making • Defined and documented requirements, use cases, and processes to align business needs with developer understanding, enabling streamlined and efficient development cycles. • Conducted end-user testing using Jira to track issues, facilitated user engagement, and validated application functionality, which ensured the release met user expectations and reduced post-launch defects • Created and executed comprehensive test cases, ensuring applications met functional requirements at both the application and multi-application levels. • Routinely monitored data tools to extract actionable insights that improved customer reporting experience and overall decision-making processes. • Analyzed Microsoft SharePoint using API documentation and vendor feedback, identified gaps, and implemented corrective actions, resulting in improved document management for the office • Analyze and interpret existing case management system reports, recommending enhancements for existing reports and creating new reports to assist the courts. • Analyzed and documented business processes and integration requirements using API documentation and Jira, collaborated with vendors via Zoom, and recommended enhancements that streamlined court workflows and improved reporting accuracy Availity Business Systems Analyst (Operations Support Analyst) Jan 2019 - Apr 2022 • Delivered analytical support for healthcare IT migrations, consolidations, and revenue cycle implementations (including MedHost modules) by tracking tasks in Jira, creating project schedules in Microsoft Project, and documenting findings in Confluence, which helped complete migrations on schedule and reduced post-migration issues • Managed the full vendor lifecycle-onboarding, SLA tracking in Jira, performance scorecards in Confluence, and compliance monitoring-resulting in clearer accountability and a noticeable drop in SLA breaches • Led requirements gathering, documentation, system design, testing, and UAT for healthcare and enterprise programs, applying UX design principles and coordinating work in Jira and Confluence, which streamlined testing and cut rework cycles • Analyzed HEDIS, ECM, Community Supports, and Managed Care workflows using reporting enhancements and data visualizations, identified process gaps, and recommended optimizations that improved compliance tracking • Partnered with claims teams, Medicaid agencies, MCOs, providers, and other stakeholders to validate and refine business requirements in Jira and Confluence, leading to clearer specifications and fewer change-request cycles • Utilized SQL, Excel, Power BI, and Tableau to analyze claims, billing, and encounter data, building KPI dashboards that gave stakeholders clear visibility into operational performance • Executed system testing, created test cases, facilitated UAT, and resolved defects using Azure DevOps, Jira, MedHOK, and ALM tools, delivering stable releases that met business requirements • Implemented and validated EDI transactions (834, 835, 837, 810, 855, 856, 270/271) to ensure accurate X12 data exchange, enabling reliable electronic communication with trading partners • Created and maintained functional specifications, UML models, SOPs, and user documentation in Confluence to support system integrations, improving team understanding and reducing onboarding time • Ensured compliance with HIPAA, Medicare, and Medicaid regulations while supporting audits and post-implementation reviews, helping the organization pass audits without findings • Served as liaison among business, IT, and vendors, using Jira and Confluence to manage the product backlog and coordinate sprint planning, which enabled on-time delivery of multiple Agile releases • Designed workflow and ServiceNow solutions, supported SDLC activities, and delivered process improvements that increased efficiency and system reliability. EDUCATION Federal Polytechnic, Bida, Nigeria Bsc Accounting CERTIFICATION •Certified Business Analyst Professional (CBAP) •Certified Scrum Master (International Scrum Institute) •ServiceNow - Micro-Certification - Flow Designer