Paul Ten

Ten Paul Male, 31 year, born on 14 August 1987 +7 --— preferred means of communication Reside in: Saint Petersburg Citizenship: Russia, work permit at: Russia Ready to relocate, ready for rare business trips Desired position and salary IT Engineer IT, Internet, Telecom • Engineer • Support, Helpdesk Employment: work placement, volunteering, part time, full time Work schedule: remote working, flexible schedule, full day, shift schedule Desired travel time to work: less than hour Work experience — 10 years 7 months May 2018 — till now 10 months Omnigon Communications Saint Petersburg, www.omnigon.com Senior Technical Support Engineer Provide technical support for backend systems, content management systems, websites and mobile applications built by OMNIGON via ZenDesk, email and over the phone (all incidents must be registered in ZenDesk and go through standard incident workflow) Monitor website availability, application and server health for our clients’ and Omningon’s own systems via monitoring dashboards and respond to corresponding alerts in Slack (acknowledge/analyze/escalate/resolve) Participate in client-facing meetings, phone calls and chats Solve technical problems: respond to, escalate, and resolve user inquiries Work with multiple teams within the company such as infrastructure, development, and business to solve customers’ technical issues and ensure a delivery of a solution to Production systems. Technical stack (used in work): Atlassian JIRA, Confluence, Bamboo, Amazon AWS: S3, EC2, New Relic, Adobe Analytics, Adobe AEM, Outlook, Okta, Lastpass, Devtools, JSON, Zoom, ruby. CDN (Akamai), December 2017 — April 2018 5 months Nissan Manufacturing Rus Saint Petersburg, www.nissan.ru IT engineer Work as a helpdesk in IT department: working with tickets, calls and e-mail. Users technical support: office and production line. Microsoft Windows Infrastructure: Active Directory, MS Exchange, Printer server administration. Many tickets with Printer recovery: cartridge and hardware repair. Resume updated 5 December 2018 at 21:15 Network problems diagnosis, analysis and solving. Ace token. May 2017 — November 2017 7 months WestCall Telecommunications Saint Petersburg, westcall.spb.ru Senior Technical Support Operator Troubleshooting networking problems. Customers' technical support. Working with Huawei and D-Link switches. Configuring VLAN and multicast on switches. Analysis of DHCP server logs. Diagnose and seeking real networking reason of problem. Working with Naumen CRM. Checking E-mail. Communicating through livechat and forum. IPTV, VoIP and SIP problems solving. Communication improving. Dns. And unix shell practice. Basic bash scripting. Analyzing traceroute results. Interaction with TV providers and partners. Configuring address-binding. Trace packets. Active directory: Group permissions modifying. January 2015 — November 2016 1 year 11 months AKADO Russia, www.akado.ru Network Monitoring Engineer Monitoring of backbone network and access network. HFC and Ethernet. Primary network diagnostics. Escalation of network problems to the relevant department. Working with Cisco CMTS and ARRIS equipment. March 2008 — December 2014 6 years 10 months Elesy Tomsk, Elesy.ru Control Systems Engineer APCS Software Development. Business trips. Implementation of projects. Testing and passing of projects. Education Higher 2007 Tomsk State University of Control Systems and Radioelectronics. Tomsk. Ten Paul • Resume updated 5 December 2018 at 21:15 Electronic Systems Faculty, Industrial Electronics. Key skills Languages Skills Russian — native English — I can attend an interview TCP/IP Ethernet Настройка DNS Windows 7 Cisco Администрирование сетевого оборудования Настройка сетевых подключений HTML CSS GSM LTE UMTS Active Directory Further information About me I am curios IT person with network troubleshooting skills. I like to play tennis and read books. Ten Paul • Resume updated 5 December 2018 at 21:15 JavaScript VLAN DHCP HTML5 Bash Linux VMware