Paul Ryan Castro

Paul Ryan Castro- - - https://www.linkedin.com/in/teamcastro/ https://www.facebook.com/teamcastro.online/ Summary Contribute Skills and Knowledge to better enhance other People/Person Well Being and Equip myself more as much as possible to Adapt to Technology Experience Technical Support Sutherland Jun 2016 - Present (5 years 1 month +) • Guide in Purchase of GoDaddy Products • Set up Zone files and DNS management • Set up and navigation of Email services such as WorkSpace, cpanel emails, Office 365 Office • Troubleshoot issues for Emails such as WorkSpace, cpanel emails, Office 365 Office • Set up, navigation and troubleshoot Godaddy Propriety Online Store and site builders • Set up, navigation and troubleshoot Wordpress issues • Set up, navigation and troubleshoot cPanel interface • Set up, navigation and troubleshoot PLESK interface • Set up, navigation and troubleshoot GoDaddy Propriety Web hosting platform • Set up, navigation and troubleshoot GoDaddy Accounts Technical Support Stream Global Services Nov 2011 - Jun 2016 (4 years 8 months) • Handled Tier 2 escalation for Complex messaging and Recommendation for Outside Product support• Quickbooks Support for Reggular How to use , network issues , Account Management, Installation and repair • Handled New hire for Program adjustment and root cause and analysis for possible skill or will issue.• Windows XP, Vista , 7 and 8 OS support for licensing, installation and troubleshoot Customer Service Agent csscorp Dec 2010 - Oct 2011 (11 months) Creates New order for a cellphone line of service,replacement of cellphones,contract extension,purchase of device accesories,enrollment of device protection service. Sales/Customer service agent NCO Group Manila Phils Jan 2006 - Dec 2010 (5 years) Account Changes & modification.,setting up a new account & perform credit check review.,process order for new line of service for cellphone lines or existing line of service & trouble shooting of defective cellphones Education Polytechnic University of the Philippines Computer engineering 1996 - 1999 Licenses & Certifications Microsoft Windows 8 Certificate of New product completion - Stream Global Services Intuit Pro/Premier New Product Training - Intuit Career Service SubProfessional - Civil Service Commission - NCR- cPanel Professional Certification (CPP) (CPPCERT) - cPanel Skills Customer Satisfaction • Technical Support • Web Hosting • QuickBooks • Office 365 • DNS Management • Secure Shell (SSH) • Windows • Email Hosting • Content Management Systems (CMS) Honors & Awards PPC Tier 1 Recognition - Stream Global Services Sep 2012 Best in Providing WOW customer experience. PPCS QB Tier 2 Recognition - Stream Global Services Apr 2016 Top Net Promoter Score for PPCS tier II