Paul Omikunle

I specialize in delivering high-impact technical and customer support solutions across diverse industries including technology, telecommunications, and SaaS platforms. With over 7 years of hands-on experience supporting global clients like Microsoft, I’ve built a strong reputation for resolving complex issues efficiently, managing escalations with empathy, and maintaining high customer satisfaction in high-volume environments.

My expertise lies in troubleshooting software and hardware issues, CRM tools such as Microsoft Dynamics 365, Zendesk, and Rave, and collaborating cross-functionally to improve support workflows. I also bring strong experience with eSIM/telco operations, API health checks, and first-line NOC support, making me well-suited for roles that require both customer-facing finesse and technical depth.

Driven by a problem-solving mindset and a passion for user experience, I thrive in remote, fast-paced environments where quality, security, and responsiveness are paramount.