Paul Nwachukwu

I’m a Remote Technical Customer Support professional with over six years of experience across IT support, cloud services, telecom systems, and information security. I enjoy helping people solve technical problems quickly and correctly, while also making sure systems stay secure and reliable.

In my roles, I often serve as the first point of contact for users through phone, email, and chat, supporting both US-based and international clients in fully remote environments. I regularly troubleshoot Microsoft 365 issues, email and login problems, access and authentication failures, connectivity challenges, and other day-to-day IT or telecom service disruptions. I’m comfortable speaking with native English speakers and take pride in explaining technical or security issues in simple, clear steps that anyone can understand.

Security is something I naturally bring into my support work. I have hands-on experience with access control, multi-factor authentication, incident response, vulnerability management, and security monitoring. This helps me spot unusual activity early, avoid risky configurations, and escalate potential security issues before they become bigger problems. I’ve handled situations involving compromised accounts, phishing attempts, and unauthorized access, always with a calm and professional approach.

I’ve worked in both MSP-style and enterprise environments, managing multiple tickets at once while meeting SLAs and keeping documentation accurate. I’m self-driven, dependable, and used to working independently in remote roles without constant supervision. I understand how important empathy, patience, and clear communication are—especially when customers are stressed or working under time pressure.

What truly sets me apart is my ability to blend technical support, customer service, and security awareness into one smooth experience. I take ownership of issues from start to finish and always aim to leave customers confident and satisfied.

I’m looking for a long-term remote role where I can support US business clients, continue learning, and make a meaningful contribution to the team.