Paul Milanes

Paul Michael Raymund E. Milanes # 8 Garnet Road Pilar Village Brgy Pilar Las Piñas City M. Mla. Philippines- PROFILE Over 24 years of Sales, Marketing, Operations and Customer Relations management experience with an established record of new business development and restructuring. Effective communication, organizational and presentation skills combined with strong leadership, analytical and interpersonal abilities. Passionate and goal driven with the ability to work efficiently at all levels of an organization. A Team player with strong work ethic and commitment to quality. EXPERIENCE MANAGING DIRECTOR • ESD TRAVEL AND TOURS • OCT 2016 – DEC 2022 • FRANCHISE BUSINESS DEVELOPMENT MANAGER • GENERIKA • DEC 2017 – OCT 2018 • Operations Management • Managed Business Operations • Handled all functions related to Sales, Marketing, Distribution and General Management Project Management • Development of Business and Marketing Plans which resulted in Profitability of Customers and Company as well Managing franchisees applications and facilitate effective implementation of the Franchise agreement. Covers all activities from franchise application to FA signing. Handles all Franchisee engagement. SALES AND OPERATIONS HEAD • LOTS’ A PIZZA • MAR 2016 – SEP 2016 • • CORE COMPETENCIES Oversee the smooth running of the business and responsible for developing strategies, daily operational management to ensure profitability. Reports to the President and supports the Lots’ A Pizza management team members to develop/grow the capabilities of local franchise operations teams and continue to develop and grow the LAP brand Manage and oversee all markets and is responsible and accountable for the market level execution of operations tools, systems, and standards including business organization; training; customer service; quality; execution and compliance to optimize product quality; customer service; and profitability of the franchisees PROPRIETOR • BOTIKA DE PERP • JUL 2009 – JAN 2016 • • Manages overall operations of the drugstore To employ the use of financial and business acumen in realizing turn innovations and turning them into economic goods in the process of providing services for the customers FRANCHISE RELATIONS MANAGER • THE GENERICS PHARMACY • MAR 2014 – MAR 2015 • • Provide a full range of Franchise related services and advisory work to help Franchisees grow their Franchise Business by developing and implementing marketing and communication programs and strategies that promote strong franchise relations, franchisee performance and mutual commitment to the success of the community and the company 25% increase in Total number Franchise Stores. With 5% increase in Franchisee. And 0.7% Retention rate Human Resource GENERAL SALES MANAGER • BESTERM INTERNATIONAL • NOV 2011 – SEP 2013 • • Spearheaded new training and developmental program which increased retention Staff Development ➢ Launched wellreceived program of professional development courses for all staff ➢ Mentored and coached employees resulting in a 10% increase in productivity • • CLUB GENERAL MANAGER • FITNESS FIRST PHIL • AUG 2008 – JUL 2009 • Overseeing Total Business Operations of Fitness First Alabang. Review revenue generation, analyze profit and loss statements, and maintain expenditures. • Average 7.1% Profit for overall business DISTRICT SALES MANAGER -PLANNING • ZUELLIG PHARMA CORP • SEP 2006 – JUL 2008 • • SKILLS • To manage, monitor and drive all team activities by coaching, training and support development of team members 100+% sales consistency vs budget thus achieving Top Team of the Year for 2 consecutive years ACCOUNT MANAGER • ZUELLIG PHARMA CORP • NOV 1998 – AUG 2006 • Organizational Skills • Manages Projects effectively • Set Goals and Meet Deadlines • Multi- tasks Interpersonal Skills • Works well with others and motivates people • Delegates effectively • Self-confident Management Skills • Leads/ Counsel/ Directs • Manages conflict • Enforces policies Research and Planning • Define needs • Analyzes issues Directly reports and assists the President on the over-all business performance management of the company, including revenue generation, cost control, facilities improvement, customer (both external and internal) satisfaction, and business operations management 20% growth in Sales for 2011; 28% growth for 2012 and 23% growth 2013 • Responsible for the management of sales and relationships with assigned key accounts by identifying opportunities 100+% performance and collection consistency SALES REPRESENTATIVE • ZUELLIG PHARMA CORP • OCT 1992 – OCT 1998 • • Providing excellent service in sales and distribution of pharmaceutical products To manage assigned territory – 35% increase in customer base EDUCATION AB ECONOMICS • DEC 1989 • DE LA SALLE UNIVERSITY Develop strategies SEMINARS Strategic Marketing : Guthrie- Jensen Mid-Year Sales Conference : Ariva Sales Management Problem Solving and Decision Making : Kepner Tregoe Trade Marketing and Key Account Management: Mansmith and Fielders District Sales Manager – Development Program : Career Systems Inc Key Account and Management Planning : Innovara Inventory Management Seminar : Grandpro Management Resources Work Values and Attitudinal Development Seminar : Meralco Foundation