Paul Michael N. Sanchez

Virtual Assistant & Customer Support Professional | GHL Specialist | Skilled in Administrative Support & Client Relations PROFILE EDUCATION- MALAYAN COLLEGES LAGUNA B.S. in Mechanical Engineering SKILLS GHL Specialist (CRM Management, Automation, Funnel Building) Project Management Customer Relations Marketing Research & Lead Generation Cold Calling & Appointment Setting Workflow Automation & Optimization Team Player Time Management Multitasking Effective Communication 101% COMMITMENT TOOLS/APPS I’VE USED 𝙎𝙤𝙘𝙞𝙖𝙡 𝙈𝙚𝙙𝙞𝙖: Facebook, LinkedIn, TikTok, Meta 𝘾𝙤𝙢𝙢𝙪𝙣𝙞𝙘𝙖𝙩𝙞𝙤𝙣 𝙏𝙤𝙤𝙡𝙨: Skype, Discord, Slack, Jabber, MS Teams, Google Meet, JustCall, Otter.ai (voice meeting notes), Krisp 𝘾𝙍𝙈 𝙐𝙩𝙞𝙡𝙞𝙯𝙖𝙩𝙞𝙤𝙣: GoHighLevel (GHL), SaaS Whitelabeled CRM, System.io, Sugar CRM, Zoho CRM, ACT CRM 𝙈𝙖𝙧𝙠𝙚𝙩𝙞𝙣𝙜 𝙖𝙣𝙙 𝙎𝙀𝙊: Semrush, Keyword Tool, Ahrefs, SparkToro, GMB (Google My Business) 𝘼𝙄 𝙖𝙣𝙙 𝘼𝙪𝙩𝙤𝙢𝙖𝙩𝙞𝙤𝙣: ChatGPT, QuillBot, WordAI, ZeroWork.ai, Pabbly, Snapps.ai, Argobots 𝙋𝙧𝙤𝙟𝙚𝙘𝙩 𝙖𝙣𝙙 𝙏𝙖𝙨𝙠 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩: Adapt, Box, Citrix, Trello, BookingKoala, Miro 𝙒𝙚𝙗𝙨𝙞𝙩𝙚 𝙖𝙣𝙙 𝘾𝙤𝙣𝙩𝙚𝙣𝙩 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩: WordPress, Figma, Webhostpython, Hostinger, GSuite, Loom, Wikipedia Page Creation, MS Office, Adobe, Canva, Medium I'm here to help you improve customer interactions, improve operations, and handle problems effectively. I have over 7 years of experience providing customer assistance across many industries and 4 years as a virtual assistant. Together, let's streamline your company's operations. WORK EXPERIENCE PAYITFORWARD DIGITAL Executive Assistant 2024 - 2024 Website Building & Funnel Building: Designed and implemented websites and sales funnels to optimize digital presence. Marketing Research & Lead Generation: Conducted detailed marketing research to identify potential leads and enhance customer outreach. CRM Automation & Integration: Automated workflows using tools like GHL and integrated webhooks, forms, and domains. Cold Calling: Reached out to both construction companies and wood suppliers, gathered contact information, and closed deals by offering tailored solutions for clients and their customers. Wikipedia Creation: Developed and managed a comprehensive Wikipedia page for MYKC President, Mentor, Life Coach, and Gulf War Veteran, highlighting professional achievements, contributions, and personal history. GMB Management: Optimized and managed Google My Business profiles for better online visibility. PHOENIX CRM (White-Labeled GHL) GHL Support Specialist 2024 - 2024 Customer Support: Provided CRM support to clients in the life insurance industry, resolving technical issues and optimizing CRM functionality. Training & Guidance: Assisted clients in utilizing GHL for automation, lead management, and marketing campaigns. QUANTA - PES Virtual Assistant - Inside Sales Representative 2020 - 2024 Client Communications & Order Coordination: Managed client communications and coordinated orders, ensuring timely responses and customer satisfaction. Lead Generation: Generated leads through cold calling and email outreach, contributing to business growth. CRM Management: Handled data entry, updated contacts, and managed deals in Zoho CRM, maintaining accurate records. Technical Support: Ran reports and performed plug counts on one-line diagram drawings to support the engineering team. Sales & Estimation Collaboration: Collaborated with engineers and estimators to deliver high-quality quotes, ensuring successful project outcomes. SPRING HEALTH PRODUCTS 2020 - 2024 Virtual Assistant & Administration Order Coordination & Email Management: Coordinated orders from inquiry to delivery and managed emails, ensuring customer satisfaction. Appointment Setting & Lead Generation: Set appointments, cold-called potential clients, and generated leads to expand the customer base. Marketing Automation: Handled marketing automation for promotional campaigns, enhancing customer engagement. CRM Management: Performed data entry and updated contacts on ACT! CRM, maintaining accurate records. Administrative Support & Sales Collaboration: Assisted with administrative tasks and collaborated with the sales team to ensure efficient operations. BPO COMPANIES 2016 - 2022 Customer Support / Customer Service Representative Financial Services: Managed claims processing for bank clients, ensuring accuracy and timely resolution of issues. Business Coaching: Provided tailored support to coaching clients, helping them implement strategies for business growth. Home and Auto Insurance: Assisted policyholders with claims and policy inquiries, ensuring compliance with insurance regulations. Healthcare: Handled patient inquiries and appointment scheduling, coordinating with healthcare providers to ensure efficient service. Reservations: Managed booking and reservation requests for airlines and hotels, ensuring customer satisfaction and smooth travel experiences. KYC Compliance & Chat Support: Ensured KYC compliance across various industries while providing real-time chat support to address customer queries and concerns.