PAUL KRISTIAN BORJA
Help Desk Specialist
Technical Support Specialist
-
WORK EXPERIENCE
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May 2024 - May 2025
Asurion l Clark Pampanga
Block 15, Lot 3 Abucay
Residences, Sitio Malaking
Bato, Mabatang, Abucay
Bataan 2114
Technical Sales Expert
Providing assistance to Verizon Customer regarding their wireless service and device
concerns through voice and chat channels. Offering Comprehensive Insurance to their
Smart Eligible Devices.
Piloted ADT Security System
Piloted Google Pixel Onboarding
EDUCATION
Associate in Computer Technology
Eastwoods College of Science and
Technology-
SKILLS
Help Desk
Funnel Building
Leadership
Training
Coaching
Customer Service
Technical Support
LANGUAGE
English
TOOLS USED
GUTS (TICKETING TOOL)
SALESFORCE (CRM)
SALESFORCE (TICKETING)
FALCON (ORDER MANAGEMENT)
WORKDAY (TIMESHEET AND
PERSONAL FILE)
V3 (ORDER MANAGEMENT)
ZENDESK (TICKETING TOOL)
FRESHDESK (TICKETING TOOL)
HUBSTAFF (TIME TRACKER)
2023 - 2024
ClickFunnels l Balanga, Bataan
Technical Support Specialist
Helping clients with building their funnels and at the same time providing technical
assistance.
Reporting Bugs and escalating to Engineers.
Verifying domain names and installing SSL Certificate.
Feb. 2023 - Nov. 2023
Astreya l Taguig City
Helpdesk Specialist
Providing assistance to employees with equipment request and returns.
Password reset and log in inquiries.
March 2019 - Feb. 2023
Sykes Asia l Makati City
Senior Support Specialist
SME
Training
Ticket Scrubbing
October 2016 - October 2018
Sutherland Philippines
Customer Service Representative
Helping out Amazon Customers with regards to their online
purchases, returns and refunds, credits, suggestions and reports to
the product that they purchased.
