Paul Katrin Estrada

Paul Katrin T. Estrada 24 years old 18 Telstar St., GSIS Heights Matina Crossing, Davao City, Philippines 8000-- Summary Young, energetic, ambitious and hardworking individual with extensive experience in Customer Service and Administrative Tasks. As an Administrative Virtual Assistant and part of my job is to stay on top of daily metrics set by both the client and company. I am a fast learner— also flexible in adapting to new situations, schedules and environments, a team player and a helpful individual that aims to go beyond expectations. Work Experience Administrative Virtual Assistant – July 2020 to January 2022 LinkedVA, Davao City – Local Office (Company based in Queensland, Australia) • Passed extensive training in various tasks and skills • Hands-on with meeting daily tasks set by clients • Call & appointment scheduling • Tracking of clients’ status into programs (Pipedrive and Kajabi) • Social Media Management • Campaign Manager (Click Funnels and Active Campaign) • Graphic Design and Video Editing • Content Repurposing • Lead Generation • Data Mining • MS Office Customer Service Representative – July 2018 to April 2020 VXI Global Holdings B.V., Davao City • Voice support for billing account • Handling billing issues • Sorting billing discrepancies • Chat support for technical account • Voice support for technical account • Remote troubleshooting for technical account • Equipment replacement, shipping and tracking • Daily customer service interaction Server/Cashier/Receptionist – January 2018 to May 2018 Novotel Abu Dhabi Al Bustan, Abu Dhabi, UAE • Serving in an All Day Dining Buffet • Greeting guests • Taking orders • Serving and preparing during breakfast, lunch and/or dinner • Preparing orders • Handling transactions • Cleaning and setting tables Apple Education Graduate in Diploma in International Culinary and Hospitality Management Institute of International Culinary and Hospitality Entrepreneurship Davao City – June 2015 to June 2017 College Level in Bachelor of Science in Accountancy Ateneo de Davao University Davao City – June 2014 to November 2014 Certifications NATIONAL CERTIFICATE II Cookery Certificate No- NATIONAL CERTIFICATE II Bread and Pastry Production Certificate No- NATIONAL CERTIFICATE II Food and Beverage Service Certificate No-