Paul Joseph Joson

Paul Joseph H. Joson Mobile: Email: Address: Birthday: Age: Civil Sta: --Bulacan, Philippines, 3005 January 26, 1979 46 Single, Male Work Experience Aug 2007 – Mar 2009 Year: Company: Convergys Corporation Position: Tech Support Job Description: AT&T Bellsouth – I answer phone calls to address customer concerns. Making sure I meet my monthly targets and customer satisfaction through an email survey. Jun 2009 – Feb 2010 VXI Holdings Tech Support AT&T U-Verse - I answer phone calls to address customer concerns and also do upsells before each call ends. Going the extra mile on every call so as not to compromise the quality of service. April 2013 – Sep 2013 Lexie Staffing and Business Consulting Team Lead / Communications Trainer UK Survey – I manage a team who conducts surveys in the UK. Also, I worked as a trainer for aspiring call center agents. Sep 2013 – Dec 2013 Sean Lyon Staffing and Business Consulting Communications Trainer I trained aspiring call center agents on how to pass the Hiring Process of various BPO companies Jan 2014 – Mar 2014 Metacom Outsourcing Solutions Communications Trainer I trained aspiring call center agents on how to pass the Hiring Process of various BPO companies Aug 2018 – Jan 2019 TeleworkPH Outsourcing Solutions Inc Training and Quality Development Manager I spearhead the onboarding process through Foundation Training and Product Training before the agents are deployed onto the Production Floor Jan 2019 – Jun 2020 TeleworkPH Outsourcing Solutions Inc Learning and Development Manager I make sure that all employees are calibrated with our internal processes and are undergoing consistent upskill training for self-improvement while managing a team to learn and share each accounts’ knowledgebase. Jun 2020 – Mar 2021 TeleworkPH Outsourcing Solutions Inc ESL Operations Manager I managed an English as a Second Language account. My agents are licensed English Teachers and board passers. They teach English to Chinese students. Sep 2021 – Nov 2022 TeleworkPH Outsourcing Solutions Inc Quality Analyst / Trainer I train onboarding agents and monitor the quality of their performance. Nov 2022 – Apr 2024 TeleworkPH Outsourcing Solutions Inc Operations Manager Responsible for Operations and expansion of the account from 1 agent to 256 in 3 years. Tasked to do hirings and final interviews for aspiring agents. Apr 2024 - Dec 2024 Metacom Outsourcing Solutions Project Manager / Creative Writer Managed the whole BPO operations and supervised the social media content creation of all the company’s online pages Educational Attainment Level: Primary School: Ateneo de Manila University Address: Loyola Heights, Quezon City - Course: Secondary Ateneo de Manila University Loyola Heights, Quezon City - 1997 Tertiary University of Santo Tomas Sampaloc, Manila Bachelor of Arts: Major in Advertising 2001 Centro Escolar University Malolos, Bulacan Mass Communications: Major in Journalism 2006 Skills and Qualifications ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Passed Trainer Certification by People Dynamics PSI Graduate Able to close client proposals Currently taking Google Suites Certification Currently taking Google Trainer Certification Knowledgeable of MS Office applications Proficient English verbal and written skills Great interpersonal and management skills VERY keen attention to detail Gets the job done on time A former varsity coach ⮚ As a Coach. I can instill discipline and honesty to my athletes, I showed them the value of hard work. SY: 1993 Character References: Joseph Anthony Ramirez CEO Metacom Outsourcing Solutions Inc.-I hereby certify that the above information is correct. Paul Joseph H. Joson