Paul Isikalu

- PAUL ISIKALU ACTIVITIES AND INTERESTS • Surfing • Driving • Reading • Travel • Great food PROFILE Customer Service Representative with strong ability to resolve customer issues and provide exceptional support. Consistently delivers positive interactions, contributing to customer loyalty. Strong communication skills coupled with empathetic approach, fostering trust and satisfaction. Proven ability to work collaboratively within teams, enhancing service delivery and operational efficiency. WORK EXPERIENCE Customer Service Representative Cars45 | Abeokuta, Ogun 2023 - present • • KEY SKILLS • • • Customer service • • • Virtual Assistant • • Communication skills Empathy understanding Isikaluholutimileyin99@g mail.com • • • Ethical judgement • Customer loyalty building • Active listening Pressure handling Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels. Developed customer service guidelines and procedures, standardizing response times and quality of service across the team. Monitored customer satisfaction metrics, identifying trends and developing strategies to address areas of concern. Monitored customer surveys and feedback to develop corrective actions for service-related issues. Referred customers to team leaders and expert advisers for complex inquiries. Crafted and disseminated informative newsletters, keeping customers up to date with new products and services. Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements. Logistics Manager Visual Polygon Design Concept | Ayetoro, Ogun 2020 - 2023 • Assisted with continuous improvement initiatives by identifying inefficiencies and cost optimisation opportunities. • • • • • • • • • Met supply requirements by strengthening inventory systems. Negotiated rates and contracts with transportation and logistics providers with favourable outcomes. Negotiated contracts with shipping companies, reducing transportation costs by 15% while maintaining service quality. Maintained required inventory levels at minimal cost. Liaised with suppliers and customers on distribution of outward goods. Recorded purchases and supply movements to maintain accurate records. Delivered solutions to logistics problems while maintaining high levels of service within budgetary requirements. Conducted regular supplier evaluations to maintain high standards of quality and reliability in the supply chain. Created and managed budgets for improved cost control. EDUCATION Bachelor of Engineering Mechanical Engineering Olabisi Onabanjo University, Ago-Iwoye January 2022