Paul Iredia Okoeguale

Paul Iredia Okoeguale Contact Information LinkedIn: https://www.linkedin.com/in/paul-iredia-a-/ Professional Summary Highly motivated professional with a diverse background in sales, administration, and customer service. Proven ability to build strong client relationships, streamline administrative processes, and deliver exceptional customer experiences. Skilled in time management, communication, and team collaboration. Seeking an opportunity to leverage my skill set to contribute to a dynamic and growth-oriented organization. Skills Core Competencies Relationship Building & Client Management Administrative Support & Office Coordination Customer Service Excellence Sales Strategy & Revenue Generation Conflict Resolution & Problem Solving Multitasking & Time Management Technical Skills Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) ERP and Billing Systems Communication Tools (Slack, Zoom) Social Media & Digital Marketing Tools (optional) Professional Experience Sales Executive Rotex Glass Limited — Abuja, Nigeria. April 2016 - September 2019 Developed and maintained strong client relationships, driving a 15% increase in customer retention. Achieved or exceeded monthly sales targets by 20% through consultative selling and upselling strategies. Conducted market research and analyzed competitor data to optimize sales tactics, increasing territory sales by 10%. Delivered client presentations, led product demonstrations, and handled contract negotiations. Human Resource Manager Bitmap Consult Limited — Abuja, Nigeria. September 2014 - July 2015 Streamlined office operations by managing schedules, coordinating meetings, and organizing documentation, improving team efficiency by 30%. Assisted in budgeting and expense tracking, reducing administrative costs by 15% through effective resource allocation. Prepared reports, handled confidential information, and maintained digital and physical filing systems. Acted as a liaison between departments, enhancing cross-functional communication and collaboration. Customer Care Agent Monarch and Co — Abuja, Nigeria. October 2019 - 2021 Delivered exceptional customer service by resolving inquiries and complaints, achieving a 95% customer satisfaction rate. Trained and mentored new team members on best practices, increasing team productivity and service consistency. Processed orders, returns, and refunds efficiently, reducing average resolution time by 40%. Collaborated with other departments to ensure accurate and timely responses, enhancing overall customer experience. Education Bachelor of Psycology and Counseling University of Abuja — Abuja, Nigeria. February 2013 Achievements Top Sales Executive: Recognized as a top performer for exceeding sales goals consistently by over 20%. Process Improvement: Designed and implemented a new filing system as an Administrative Assistant, reducing retrieval time by 50%. Customer Care Excellence Award: Honored with a Customer Satisfaction Award for outstanding customer care. References Available upon request.