Paul Ifeanyi Alaike

-https://www.linkedin.com/in /ifeanyi-alaike-750326a2/ PAUL IFEANYI ALAIKE Technical Support Engineer PROFESSIONAL PROFILE I am a highly-skilled technical support engineer with a 10+ years history of delivering innovative IT initiatives resource. I Possess excellent problem-solving and critical thinking skills. A Strong leader with exceptional communication and team-building skills with experience training and managing a team of IT professionals in a large office setting and committed to implementing the newest and best technological initiatives to help new and existing businesses become the best they can be. WORK EXPERIENCE DevOps Engineer | CloudHight Consulting (Dublin Ireland, Remote). Aug 2020 – To date • • • Automated deployment for 5+ servers using python and bash. Consulted, planned, designed, and implemented cloud solutions with 500+ customers. Actively manage, improve, and monitor cloud infrastructure (EC2, S3, and RDS, including backups, patches, and scaling) on AWS. Worked in a team that successfully designed, built, and deployed the Cisco AnyConnect RA-VPN service on Cisco Adaptive Security Virtual Appliance (ASAv) using the AWS Cloud architecture; providing IaS to help companies meet the need for a stable and scalable RAVPN for secure remote connectivity. Technical Manager/NetAcad Success Lead | UNITES INTEGRATED (Lagos). • • • • • Managed the process of establishing the scope of projects, business and technology analysis, development, and testing requirements throughout the biggest Cisco Networking academy in Africa. Worked closely with management team to identify strategic IT initiatives and facilitate the adoption of technology-based solutions resulting in N15 million annual IT operation savings. Managed a team of 350+ Cisco certified Instructors for the operation of 80+ Cisco academies across the country, with an average of 50 students per academy. Managed the team that provides the day-to-day oversight of IT infrastructure, network security and outsourced vendor relationships across our various academies. Successfully graduated 30,000+ students across our academies nationwide in a year, thus earning the Premier Academy Award in Africa from Cisco head office. Technical Support Manager | V-LANTECH (Lagos). • • • Aug 2020 - Nov 2021 March 2016 – Aug 2020 Acted as Subject Matter Expert (SME) for staff and customers. Followed up with clients to verify optimal customer satisfaction following support engagements and problem resolutions Collaborated with Product Managers, Software Engineers, Operations and Quality Assurance Engineers to provide timely resolution to issues facing our customers. EDUCATION MotivaLogic Academy DevOps Cloud Technologies Boot camp (Dublin Ireland). 2020 Bachelor of Agric in Animal Science, Michael Okpara University of Agriculture (MOUAU). 2007 TECHNICAL SKILLS -Network Design -Network Security -LAN/ WAN -Cloud Technology -System Maintenance -IP Security Surveillance -Technical Documentation -End-user Support -Troubleshooting/Resolution SOFT SKILLS -Ability to learn fast -Strong communication and collaboration skills -Strong problem-solving and decision-making abilities -Ability to meet individual/team targets LANGUAGES -English. (Proficient). -French (Beginner). -German (Beginner). INTERESTS -Financial Literacy -Global Politics -Travelling -Technology trends -Chess -Volunteering CERTIFICATIONS -Python for Beginners: Simplilearn. -Cisco Certified Instructor Trainer Qualification (ITQ). -Cisco Certified Academy Instructor (CCAI). -Cisco Certified IT Essentials (ITE). -Cisco Certified Internet of Everything (IoE). -Certified PC Technician CompTIA A+ Based. RECOGNITION AND AWARDS -Instructor Years of Service Award by Cisco. -Instructor Excellence Award Expert Level Instructor by Cisco. -NetAcad Active Instructor Award by Cisco.