Veteran BPO Professional and Virtual Assistant with over a decade of experience in the business process outsourcing industry, including leadership roles as a Supervisor. Proven track record supporting top-tier clients such as Ingram Micro, T-Mobile, AT&T, Humana, and Bestpass. Skilled in administrative support, written and verbal communication, active listening, and time management. Known for delivering high-quality results, maintaining confidentiality, and helping clients stay organized and productive.