Paul Erlan Santos Collante

PAUL ERLAN COLLANTE “Helping businesses stay organized and visible online through reliable virtual support and content services.” EXPERIENCE Full-Time Virtual Social Media Manager | 2022 - 2025 Virtual Assistant | Social Media Manager | Content & Video Support Specialist ABOUT Me ME About I’m a reliable Virtual Assistant and Social Media Manager with 5+ years of experience supporting businesses remotely. I help clients with social media management, short-form video editing, content scheduling, customer support, and administrative tasks. I’m detail-oriented, easy to work with, and focused on delivering consistent, high-quality support so clients can save time and grow their business. SERVICES I OFFER Social media management & scheduling Short-form video editing (Reels, TikTok, Shorts) Content creation & basic graphic design (Canva, Photoshop, Affinity) Inbox, chat, and customer support Data entry, research, and admin tasks Website updates (WordPress, HTML/CSS basics) SKILLS Video Editing, Graphic Design, Content RePurposing, Social Media Management, General IT Support, Community Management, and Website Management Part-Time Virtual Assistant | 2021 - 2025 Provided chat support and moderated social media accounts, ensuring prompt and professional responses to customer inquiries. Managed data entry, organization, and research tasks to support client operations. Supported E-commerce website management and general IT tasks to maintain smooth workflow. Admin Assistant | Teishoku Dining Concepts Inc. | 2024 - 2025 Inventory & Supply Management: Oversee office and restaurant supplies, ensuring proper distribution and demand planning. Office Protocols: Enforce compliance with building codes and proper equipment use. Documentation: Maintain accurate records of all incoming and outgoing documents. Concierge Associate | TransecBPO | 2022 - 2024 Create and update websites or payment portals using HTML, CSS, JavaScript, and third-party builders. Communicate with clients via email, ensuring quality and continuous improvements. Design non-copyrighted banners using Canva and Photoshop. Back Office Agent | Magellan E-Support Solutions Inc. | 2019 - 2022 Evaluate and categorize sales and service calls. Verify US IDs for fraud using AirTable. Extract data from evaluation forms using Excel. Handle sensitive healthcare data and monitor real-time CCTV for emergency threats. Chat support and content moderation for a freelance posting website (AnyTask) CERTIFICATION Virtual Assistance CIVIL SERVICE - SUB PROFESSIONAL Social Media Management March 3rd, 2024 | Pen and Paper | Rating: 91% Short-Form Video Editing Content Creation PORTFOLIO Canva Graphic Design Customer Support Data Entry & Research WordPress Management Time Management English Communication https://creativesparkpaul.my.canva.site/