Paul Emmanuel

Paul Emmanuel Nationality: Nigerian (Nigeria)- Gender: Male Phone number: (- (Mobile) Twitter: https://www.x.com/itspablomatrix https://www.linkedin.com/in/paul-emmanuel-/ Email address: LinkedIn: Github: https://github.com/pabloosas Address: No 10 Baale Street Moba Ajah, 101245, Lagos, Nigeria (Home) ABOUT ME Experienced M365 Technical Support Engineer at Tek Experts, proficient in diagnosing and resolving technical issues, collaborating with internal teams, and providing clear communication to users. Proven track record in troubleshooting and optimizing telecoms equipment. Previous roles include remote support for Field Service Engineers, calibration of hardware, and deployment of software at Uziben Nigeria Limited. Adept at documentation, collaboration, and seeking opportunities for process improvement. Bring valuable expertise to dynamic technical environments with a commitment to continuous improvement. WORK EXPERIENCE 18/09/2023 – CURRENT Lagos, Nigeria M365 TECHNICAL SUPPORT ENGINEER TEK EXPERTS • • • • • • • • • • • Providing timely support for M365 applications and services to end-users. Diagnosing and resolving technical issues, collaborating with internal teams when necessary. Performing in-depth troubleshooting for M365 problems, including authentication and configuration. Communicating technical information clearly to both technical and non-technical users. Creating and maintaining documentation for common technical issues and solutions. Staying informed about the latest updates and patches for M365 applications. Collaborating with security teams to address and mitigate security vulnerabilities. Conducting training sessions for end-users to enhance their understanding of M365 tools. Monitoring the performance of M365 applications and services, implementing optimizations. Collaborating with cross-functional teams to resolve complex technical issues. Managing and prioritizing incidents through their lifecycle, ensuring timely resolution. 01/02/2023 – 14/09/2023 Lagos, Nigeria TECHNICAL SUPPORT ENGINEER UZIBEN NIGERIA LIMITED • Remotely supported Field Service Engineers on the field with the installation of rectifiers. • Remotely log in to the router and rectifier to confirm that the configurations and parameter settings are all complete • Manually integrated the installed rectifier to the CMS. • Compiled the excel sheet of all integrated sites, sites with router, rectifier damage, rectifier not communicating issues and sent the report to my manager. • Testing and maintaining telecoms equipment for optimal performance and reliability. • Analyzing test results, generating reports, and documenting findings for compliance and quality assurance. • Collaborating with engineers and project managers to coordinate testing schedules and address technical issues. • Ensuring accurate record-keeping of equipment inventory, testing procedures, and maintenance activities. • Seeking opportunities for process improvement, implementing enhancements, and staying updated on industry advancements 07/03/2019 – 31/01/2023 Lagos, Nigeria LABORATORY TECHNICIAN UZIBEN NIGERIA LIMITED • Troubleshooting and repairs of telemetry equipment. • Handles the rectification and Installation of AIO Remote Monitoring System Controller, and Discovergy Energy Meters. • Creates and maintains the documentation for all hardware, software, network devices, security policies and procedures. • Deployment of new software to Remote Monitoring System (RMS) equipment. • Calibration of fuel sensors, R-cards and Access cards. • Technical support to Field Engineers (FSEs) for optimum performance. EDUCATION AND TRAINING 14/07/2014 – 20/02/2023 Benin, Nigeria BACHELOR OF SCIENCE IN ENVIRONMENTAL STUDIES AND RESOURCE MANAGEMENT National Open University of Nigeria Address 300282, Benin, Nigeria Website https://nouonline.net LANGUAGE SKILLS Mother tongue(s): ENGLISH Other language(s): UNDERSTANDING SPEAKING WRITING Listening Reading Spoken production Spoken interaction YORUBA C2 C2 C2 C2 C2 FRENCH A1 A1 A1 A1 A1 Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS IT Support Operations M365 Teams Microsoft Support Microsoft Office 365 (Word, Excel, PowerPoint, SharePoint, Outlook, Access, Sway, Yammer,..) Identity and Access Managemnet Security Active Directory Exchange online System Administration and Compliance