Paul Downing
1357 Valli Lane
St Charles MO, 63304
Email-Phone: -
Summary
Windows 7 & 10 support experience
Familiar with a variety of computer software and hardware
Excellent problem-solving skills
Experience documenting support cases and programs for follow-up by other technicians
Proficient in various Object-oriented programming languages
Extensive experience in working as part of a team
Skills
Microsoft SQL Server 2008Windows OSNetwork Printers
C++JavaPHP/MySQLHTML/CSS
Work Experience
Tier 1 AnalystDecember 2017 – Present
Retail Technology GroupFenton, MO
- Respond to requests for technical assistance via phone and email for: PC Hardware, Windows applications, Network printers, Password resets, Modems and switches, Android tablets, Point of Sale systems, Kitchen and Receipt printers, and Kitchen Display Units
- Document cases via NetSuite ticketing system
- Troubleshot Windows PCs to resolve issues regarding hard drives, monitors, network issues, and cabling issues
- Set up new Windows user accounts via Control Panel or Active Directory
- Escalated issues to tier 2 analyst or 3rd party when necessary
- Remotely set up new hardware after installation by on-site staff
Line CookJune 2014 – December 2017
Max & Erma’s restaurantLake St. Louis, MO
-Utilized teamwork and strong communication skills to ensure customer satisfaction
Education
St. Charles Community College, St. Charles Missouri
Computer Programming Associate of Applied Sciences
GPA – 3.719Graduated May 2017
