Paul Dominic T. Zuñiga
Experience
Ozamiz City
7200
Skyslope Books
Software Support Specialist
January 2020 – November 2024
Handles client requests through Zendesk live chat. Provides
detailed steps and walkthroughs on resolving their issues and
navigating the platform Skyslope Books.
Assist clients in formulating workflows to enhance their
productivity and streamline their company’s process to get the
full value of using Skyslope Books.
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Amazon Philippines
Customer Service Associate
April 2019 – December 2019
Responsible for helping customers’ inquiries via chat and email
channels
Supports customer’s inquiries on order status, order
management and logistics
Responds to emails, and calls and a higher level of customer
support
KKH Philippines
Level 2 Technical Specialist
April 2017 – October 2018
Overall operations support for Level 1 agents
Provided support and training for new hires.
Assist clients in updating and reinstallation of OS for their
OnePlus phones devices via email and remote management
using the Zendesk tool.
Created and streamlined the existing Knowledge base.
Education
Bachelor of Science in Computer Science
Misamis University, Ozamiz City
June 1995 – March 1999
References
Jessie Garcia
Business Consultant | Real Estate Broker | Proptech
Founder | Strategy Advisor |-
Benjamin Boman
Marketing, SEO, Lead Generation-
WhatsApp: -
