Paul David C. Cataylo

 Cataylo, Paul David C. Call Center Specialist- SummaryAdministrative professional, offering excellent communication and organization skills, Meet deadlines and works with a high level of multicultural awareness and adaptability, Friendly Customer Service Agent skilled in communicating with people of diverse cultures while providing exceptional customer service. ExperienceCombined Billing Specialist for ATT-HFC IBEX GLOBAL- Expertise in combined bill explanation, providing hassle free experience for the customer to provide best customer service. Provide best recommendation for customer’s needs Assist customers with their concerns, regarding their bill, plans, phone and other services. Handles three types of Services which are Mobility, U-verse and DIRECTV Technical Support for Frontier IBEX GLOBAL- Assisting customer with their technical needs. Making sure to provide excellent service for customers. Assisting customers on Email issues. Retention Specialist SIXELEVEN GLOBAL TELESERVICES- Expertise on retaining customer Giving customer the best solution for their needs Providing the best value out of their service EducationJoji Ilagan Career Centre Foundation Inc. Associate in International Tourism and Travel Management- Skills Inbound & Outbound Call Handling, Customer Support and Complaint Resolution. Knows how to use CRM, Rio and Telegence tool. Achievements One of the ATT VIP agents of 2019 and ATT summit 2019 One of the TOP performing agents.