Paul Angelo Galace Andrada
AMAZON FBA VIRTUAL ASSISTANT
-linkedin.com/in/paul-angelo-galace-andrada
-
live:gelo7964_83
Baguio City, Benguet , Philippines
https://angeloandrada.mystrikingly.com
Work History
ASSISTANT MANAGER FRONT OFFICE (DUTY MANAGER)
Novotel Singapore Clarke Quay (ACCOR) |
Sept2015 - July2020
Manages and monitoring for the operations of Front Office functions i.e.
Reception; Concierge; Communications; Reservation and Premier Lounge.
Handles all guest complaints/ feedback professionally and maintaining the
Hotel’s positive standards/reputation.
Records in the Duty Manager log all incidents, complaints of guests, and
accidents while on duty.
Directly receiving and responding to emails concerning guest billing,
arrangements, hotel reservation concerns, and complaints.
Also assigned as Night Manager, performs night audit procedures, Prepares and
provides the daily reports, control reports, house account revenue, and
statistics for the General Manager and Heads of Departments.
SENIOR GUEST SERVICES EXECUTIVE
Novotel Singapore Clarke Quay (ACCOR) |
Feb2013 - Sept2015
Supervise all staff at the reception counter to carry out their duties and
responsibilities according to hotel standards and procedures.
Ensures that all staff on every engagement with guests will invite to Accor’s
Loyalty program and ALL members are recognized and acknowledged
accordingly.
Handles minor complaints/challenges of guests and performs thorough followup.
PREMIER LOUNGE EXECUTIVE
Novotel Singapore Clarke Quay (ACCOR) |
Jan2011 - Feb2013
Professionally welcoming and consistently being available to every guest at the
Premier Lounge.
Preparing and inspecting rooms for a VIP arrival
Meet and Greet VIP / Elite members check-ins and providing a more
personalized check-in for lounge guests as well.
Ensure high standards of F&B in line with hygiene audit in Premier Lounge
GUEST SERVICES EXECUTIVE
Novotel Singapore Clarke Quay (ACCOR) |
Jun2010 - Jan2011
Oversee and manage the Reception daily operation per shift.
Supervise all Guest Service Agents and Interns to carry out their duties and
responsibilities according to hotel standards and procedures.
Performing Show Rooms with guests and providing detailed information about
hotels rooms and facilities.
FRONT OFFICE AGENT (RECEPTIONIST)
Hotel Veniz Corporation (Philippines) |
Dec2006 - Dec2009
Welcomes and interacts with guests that walk-ins or within the premises of the
Front Office or Reception area.
Making reservations for walk-in and direct call guests.
Process guest check-in/out including handling of monetary receipts and
payments
I am an Amazon Virtual Assistant seeking a fulltime position in the field of Amazon e-commerce
where I can apply my knowledge and skills and help
Amazon Store Owners grow and expand their
business
Education and Training
SAINT LOUIS UNIVERSITY
Benguet, Philippines|
Bachelor of Science in Commerce Major in
Marketing (2000 - 2006)
AMAZON SELLER VA MASTERCLASS
AMAZONATION PH
MAY 2021- JULY 2021
I took this intensive training program arranged
by a former Amazon VA turned 7-figure Amazon
Seller that is specifically aimed to provide the
necessary knowledge about the ins and outs of
Amazon FBA. After finishing the course, aspiring
Amazon VAs are equipped with the fundamental
skills to help Amazon Sellers scale their business
and increase their revenue.
AMAZON FBA SERVICES
Product Research
Keyword Research
Supplier Sourcing
Listing Creation and Optimization
Inventory Management
Amazon Sponsored Ads / PPC
Account Maintenance
Customer Services
USED TOOLS
~~Helium 10 ~~ Jungle Scout ~~ Manage by Stats
~~ Unicorn Smasher ~~ Excel/Google Sheets ~~
Microsoft office ~~ Canva ~~ Asana
Soft Skills
Verbal and Written Communication - Teamwork Leadership - Dedication - Time Management Flexibility - Patience
