Paul Agutu

Paul Oduor Agutu Contact: - P.O. Box- Nairobi. E-mail:-Over 5 years experience in ICT and Information System Management industry. Expert in computer network architecture, ERP, database design and cloud computing. Strong skills in the areas of project management, research & analysis, people management, systems design, implementation, technical support, ICT consultancy and training. Date of Birth: 08/08/1984 Marital Status: Married Nationality: Kenyan County: Siaya Languages: English, Swahili, Luo EDUCATION & PROFESSIONAL QUALIFICATIONS Bachelor of Science in Information Technology: 2 nd class honors, Jomo Kenyatta University of Agriculture and Technology (JKUAT) - Kenya, 2011 Diploma in Information Technology: Credit, Jomo Kenyatta University of Agriculture and Technology (JKUAT) - Kenya, 2008 Kenya Certificate of Secondary Education (K.C.S.E), Jera Mixed Secondary School, 2003 Key Professional Skills: • Strong analytical and research skills. • Good adaptability and quick learner of new technical knowledge. • Good Communication skills and multi-cultural environment experience Ability of project management, communication, and coordination. • Results oriented – Effective at self-planning and time management with minimal supervision in a highly collaborative team environment. • Strong organizational and able to coordinate and manage a diverse array of responsibilities. • Able to manage and prioritize a high workload and multiple tasks in a fast paced environment with tight deadlines. • Skilled problem solver with a track record in developing and implementing solutions Proficient in Ms Office, Internet, Graphics design and Email Suites. • Proficient in network support administration and server administration. • Proficient in C, C++, Java, VB, PHP, VB, ASP, JavaScript, MySQL, SQL, STATA, and SPSS programming environment. PROFESSIONAL EXPERIENCE Smart Applications International Ltd: Jan 2016- to date Job Title; Team Leader-Customer Service & Support: Western Region (Covering- Kisumu, Kisii, Nyamira, Migori, Homabay, Bungoma, Kakamega, Busia, Vihiga, and Siaya counties) Smart Applications International Ltd: April 2013- Dec 2015 Job Title; Team Leader-Customer Service & Support: Rift Valley Region (Covering: Nakuru, Kericho, Bomet, Baringo, Nandi, Narok, Laikipia, Trans Nzoia and Uasin Gishu counties) Duties & Responsibilities 1. Establishment of Smart Operations Driving the establishment and implementation of the Smart solution in line with the company’s objectives and overall company strategy. a) Organize meetings/ presentations and maintain required documentation with medical service providers and customers within the region. b) Carry out the implementation of the Smart solution including installations, networks, servers, database administration and support e.t.c. in coordination and consultation with the relevant departments in Smart head office. c) Provide weekly update reports to the Country manager. 2. Business Growth Organizing & participating in marketing activities as required for growing the business including seeking new business and sales support. a) Formulating marketing plans b) Lead generation, appointment setting, presentations, meetings and follow ups through to closure and growth of business c) Attend conferences, events and forums to create relationships, awareness and prospect for new customers d) Meet and exceed set targets in business growth as defined 3. Coordination of Business Support Services a) Liaison and coordination of business support services including Finance, HR & Administration as well as Systems Development and Infrastructure and Networks b) Ensuring that the business support services deliver on time & as per requirements to facilitate the Smart’s product and service delivery c) Maximization of output of business support services 4. Team Leadership a) Lead and manage Smart Rift Valley business operations and support team. b) Identifying training needs, motivating and performance monitoring and evaluation of the team. 5. Industry knowledge a) Keeping up to date with developments in the market place and prepare periodic and relevant reports on market factors/events affecting the Smart business to the attention of the Country Manager Nairobi Aviation College: May 2012 to January 2013 Job Title; ICT tutor- Computer Department Duties & Responsibilities • Preparing and delivering tutorials on ICT professional courses (Networking, Programming, SQL, Web development, Project Management, Computer Mathematics, SAD, and Quantitative Techniques etc.) • Assessment of studentsProviding leadership and management of the ICT team Students projects supervision Skyband Africa Communications Ltd: August 2010 – April 2012 Job Title; Network Support Technician; Duties & Responsibilities: • • • • • Network installation and configuration (structured cabling and broadband networks installation, VOIPs, PABX, IP cameras installation)and troubleshooting network faults Developing optimization algorithms for various wireless communication standards (WIFI, WIMAX) Satellite and VSAT technologies installations and support, VHF radio installations ICT hardware and software maintenance (Computer hardware repair) Formulating and implementing policy guidelines for development and maintenance of ICT systems Developing, installing, configuring and maintaining various hardware and software applications Researching on new and upcoming telecommunication technologies such as Multiple Inputs Multiple Outputs (MIMO) technology in wireless systems, interference minimization and coupling concept using game theory Page 2 Advance ICT Institute: Sept 2010 - May 2011 Job Title; Part-Time Tutor (ICT) Duties & Responsibilities: • Preparing and delivering tutorials on ICT professional courses (programming, SQL, MySQL, Networking, Web development, Project Management) • Assessment of students • Providing leadership and management of the entire ICT team Students projects supervision March 2010 - August 2010: Worked with Interim Independent Electoral Commission-IIEC during the 2010 referendum at Ugenya Constituency Job Title; Registration/polling clerk Duties & Responsibilities: • • Carrying out voter registration exercise by preparing the manual and electronic voter register Register inspection. Performing the duties of a tallying and queuing clerk during the referendum day Sept 2009 -May 2010: Final Year Project Research- Mobile phone application-Implementing robustness in an SMS- based Bursary application and appointment booking management system (Used java eclipse as developing tool) May 2010 - July 2010: Worked as a research assistant with Techsource Limited Duties & Responsibilities: • Carrying out research on the ICT equipments/data in all Government Ministries for the construction of a central data center using questionnaires as the data collection tool April 2008 - May 2008: Worked as a research assistant with Ugunja Resource Center Duties & Responsibilities • Carrying out research on the impacts of 2007 post-election violence in Kenya within Siaya County using questionnaires as the data collection tool May 2007 – Sept 2007: Industrial Attachment at Ministry of Finance-Treasury (Government Information Technology Services-GITS Department) Duties & Responsibilities: • Database management Network Troubleshooting • Setting up LANs and telecommunications networks • Supporting LANs, SQL Server, and email server administration Troubleshooting network hardware and system problems. • Software systems development using Visual Basic 6.0 and Java Maintenance of the Ministry website • Technical support of computer hardware, network operations and application software Achievements: • Successfully rolling out of CRM program at my current workplace Skyband Africa Communications Ltd, Westland-Nairobi which has greatly benefited the company’s sales force and technical team in quite significant ways with continued user support and training. The CRM software program has helped improve the efficiency of the company sales force and Technical team. NON-PROFESSIONAL EXPERIENCE Jan2009 -Aug 2009: Student Leader (ICSIT Representative)-Departmental representative at JKUAT student union (JKUITSO) - Jomo Kenyatta University IT Student Organization Duties & Achievements • Involved in making of a new constitution for the newly formed JKUSO (Jomo Kenyatta University Students’ Organization) Page REFEREES 1. Mr. Francis Oduor Ouma Assistant Director-Information and Communication Technology (ICT) department Ministry of Public Works P.O Box- Nairobi-Kenya Cell phone: - Email:-2. Ms June Evelyne Andare Regional Officer-Smart Applications International Ltd- Western Region Cell phone - Email:-3. Mr. Kenneth Onyango System Administrator- Smart Applications International Ltd P. O. Box- Nairobi Cell phone: - Email:- Page 4