Paul

PA U L C H R I S T I A N C A M P B E L L 111 Westminster Drive, Pittsburgh, PA 15229 / - / - PROFI LE Computer and network technician with nearly a decade of expertise in corporate, healthcare, and academic settings, specializing in seamless technology transitions and infrastructure enhancements. Demonstrates strong analytical skills in evaluating and improving IT systems, with a proven track record of fostering collaborative relationships to ensure smooth operations. Seeking opportunities in remote or hybrid roles to leverage extensive experience in technology, media, and customer support. EXPERI ENC E IT CO NS U LTA N T, B E ACO N H I L L STA F F I NG; P IT TSBUR G H , PA JULY 2022-O CTO BER 2024 • Facilitated remote support for national retail PC refresh, replacing 1,000 outdated systems. • Coordinated between stores and IT for seamless equipment updates and asset retirement. • Enabled efficient asset transition, enhancing operational technology across retail locations. • Fostered strong relationships with store personnel, enhancing support and ensuring smooth transitions during equipment upgrades. IT CO NS U LTA N T, P OM E R OY T E CH N O LO GI ES ; PITT SBUR G H , PA MAY-JUNE 2022 • Replaced 1,200 outdated computers in Pittsburgh hospitals, ensuring seamless operations. • Collaborated with healthcare staff to schedule and execute equipment updates efficiently. • Coordinated asset replacement, enhancing hospital IT infrastructure within six weeks. • Worked with hospital staff to identify outdated equipment, ensuring seamless transitions and minimal disruptions during replacements. • Evaluated existing technology infrastructure to identify gaps, implementing targeted improvements that led to measurable enhancements in operational performance. • Fostered strong relationships with healthcare teams, ensuring alignment on technology upgrades and achieving seamless integration with minimal downtime. PC CO NS U LTA N T, U NI V E RS I TY O F P I T TSBU RG H MEDICA L CENT ER ; P IT T SBUR G H , PA F E BR UARY 2 0 1 8 - F E B RUA RY 2 0 2 2 • Delivered best-practice user support at UPMC, ensuring functionality for 2,000+ PCs, enhancing operational efficiency. • Assisted in setup and support for audiovisual equipment, including digital projectors, Zoom conference equipment, digital display board; VoIP phone systems, security cameras and badging devices, biometric security, printers and scanners, and management of computer hardware and user privileges via ActiveDirectory. • Prepared, repaired and installed broad range hardware and software platforms and packages, including: Windows PCs, Macs, Chromebooks, iPads and other tablet devices and mobile phones, and multiple cloud services. • Managed crisis response, restoring critical hospital systems post-outage, minimizing downtime. • Directed COVID-19 remote work transition, facilitating seamless home office setups for staff. • Supervised IT team at headquarters, optimizing tech deployment and maintenance processes. • Streamlined technical support processes, enhancing response times and achieving noticeable improvements in user satisfaction across hospital facilities. • Coordinated with IT and facilities teams to resolve equipment failures, ensuring uninterrupted operations in critical hospital areas during outages. PR OF E S SI O N A L T E CH NO LO G I ST, W E ST V IR GI NIA UNIV ER SITY NET WO R K SERV ICES O P ER AT IONS GR OU P; M OR G AN TO W N , W V J U LY 2 0 1 7-JA NUA RY 2018 • Managed Layer I & II network troubleshooting, ensuring seamless connectivity for urban enterprise. • Delivered on-site client support, enhancing network reliability and client satisfaction. • Applied analytical skills to diagnose network issues, achieving measurable improvements. • Resolved network challenges, contributing to improved operational efficiency. ED I TO R / G RA PH I C DE S I G N E R, TH E I N TE L L IG ENCE R; WH EEL ING , WV JULY 2001-O CTO BER 2 0 16 • Designed and edited daily publications, enhancing content quality and layout. • Led a team of creatives, boosting project efficiency and output. • Developed a training program, equipping new hires to perform at high levels quickly. • Collaborated with vendors and clients, generating revenue through strategic projects. • Received multiple awards for outstanding editorial and design work. EDUCATION IN FO R M ATI O N TE C HN O LO GY A ND N E TWO RK SECUR ITY West Virginia Junior College,- GR A D UATE ST U DI E S I N J O U RNA L I S M West Virginia University Perley Isaac Reed School of Journalism,- BAC HE LO R O F F I N E ART S West Virginia University College of Creative Arts,- SKI LL S Technical: PC, Mac and mobile hardware and software configuration and troubleshooting, Windows & MacOS, remote support platforms, printer maintenance and configuration, Audiovisual installation and support, Cisco router and switch management, Active Directory, numerous ticketing applications. Media & Publishing: News and advertising copywriting and editing, photography and photo editing, various design applications. Professional skills: In-person and remote user support and customer service, client and vendor point-ofcontact, on-call crisis management, team leader and trainer, team-oriented and independent worker, executive-level communication via phone, email and chat.