Patrio Ibale Tapar

Introduction Hello, my name is Patrio Tapar, and I'm a customer service representative with over 7 years of experience in the field. I'm passionate about helping customers and providing excellent service, and I'm always looking for ways to improve my skills and knowledge. Contact Information: Email:- Phone: - LinkedIn: linkedin.com/in/patriotapar Experience Virgin Plus Specialist / Agent, RMS Collect Phils. Inc., an Iqor Company (May 31, 2017 to present) Assisted customers with billing, product orders, returns, and exchanges Resolved billing and payment issues Troubleshoot data, voice call and text related issue Collaborated with other departments to resolve complex customer issues Consistently met and exceeded monthly customer satisfaction goals. Consultant Billing and Technical Support, Sutherland Global Services (Nov. 21, 2016 to May 24, 2017) Answered customer inquiries about their Home Internet and resolved complaints via phone Maintained detailed records of customer interactions and transactions Collaborated with other departments to resolve complex customer issues Consistently met and exceeded monthly customer satisfaction goals Skills Strong communication skills, both written and verbal Ability to multitask and prioritize tasks effectively Proficient in customer relationship management software Excellent problem-solving and analytical skills Ability to work well in a team environment Education Associate in Computer Technology, STI Colleges, S.Y-/ Undergraduate