Patrio Ibale Tapar

Work Experience:

• Answered an average of 80 customer calls per day, resolving 90% of issues on the first call and maintaining a 95% customer satisfaction rating.
• Demonstrated proficiency in navigating complex computer systems and providing technical support to customers, resulting in a 30% decrease in call escalation rates.
• Consistently met or exceeded individual and team targets for call volume, handle time, and customer satisfaction.
• Built strong relationships with customers by actively listening to their concerns, empathizing with their situations, and providing effective solutions.

Skills:

• Excellent communication skills, both verbal and written
• Ability to navigate complex computer systems and provide technical support
• Strong problem-solving and analytical skills
• Ability to work well in a fast-paced, high-pressure environment
• Customer-focused approach to work