Patrickvernol

PATRICK VERNOL Location: Chennai, Tamil Nadu, India Tel: (M) - Email:-Skype: patrick.vernol An extremely enthusiastic individual, who thrives on delivering outstanding customer service,. Quick to, grasp new ideas and concepts, and to develop innovative and creative solutions to challenges. Able to work well on own initiative Possesses a strong ability to perform effectively, and always injecting passion and enthusiasm into the work-place. Looking for further development of my career acquiring new skills and techniques along the way, and being given the opportunity to lead from the front with a challenging role to succeed and be the best. I consider myself to be selfmotivated, organized and capable of working under pressure KEY SKILLS & EXPERTISE: • • • • • • • • • Good experience in using Hubstaff Account and Base Camp Experience in using Salesforce, Bullhorn, Google drive, calendar, Ringcentral, Xlite soft phones, skype etc. Have a noise cancellation head set which gives out clear and clarity voice. Web Research and data entry Skills. Excellent knowledge in website. Excellent knowledge in Microsoft Excel and word document. Good presentation details. Good typing skills with 100 % accuracy Excellent email etiquettes. PROFESSIONAL EXPERIENCE Merit Software Services Tele – Researcher March 2017 – Present • • • • • • • Track and report on construction projects in and around UK. Track the progress of construction building by web researching and making outbound calls to key consultants. Get the contact information of the consultant (i.e Job title, email id, phone number) Track the planning stage of the building to completion. Make outbound calls and verify the information. Press research on articles and publish them. Web research done on LinkedIn, Facebook and other third Party websites. CRM Used: Salesforce, Email App: Outlook, Teams and G Drive Voice Phone: Ring Central, xlite and Doocti Time Zone: UK Time Zone Sutherland Global Services Pvt. Ltd April 2016 – Jan 2017 • • • • Senior Consultant (L2) Worked as a Customer Service Representative and Sales agent on behalf of ATT Corporation. Taking an average of 50 inbound calls Helping customers on their products and billing enquiries. Cross selling and up selling of products to the customer. Patrick Vernol, (M) - Email:-Page 1 of 3 • • Live chat and Email support for the customers. Achieving sales target set by the client. CRM Used: Internal CRM and outlook email, Hard Phone Time Zone: PST SMBPO Solutions Pvt. Ltd Dec2014 – Apr 2016 Process Associate (L2) Worked for a UK based recruitment company (Humres) as Process Associate (L2). Duties and Responsibilities: • • • • • • Calling the construction companies in UK and sourcing all sales vacancies. Web Research for hiring contact to fill the vacant position and forward those information to the client. Doing 50 % Tele Research and 50 % Web research. Answering Live phone calls and Email for the candidates. Talking to the decision makers and getting their contact information. Preparing brochure and sending emails to the prospects. CRM Used: BullHorn, Salesforce, xlite phones, Ringcentral Time Zone: UK Time Zone Integra Global Solutions Customer Support Executive Dec 2011 – Sept 2014 • Worked as a Customer support representative on behalf of Project Management Institute, Inc • Taking an average of 40 inbound calls and answering enquiries regarding the PMP certification courses. • Guiding customers from registration to course complete certification process. . Soft Phones: Eye beam and ring central, Hubstaff, Base Camp, Salesforce, Skype Time Zone: PST Data Telesis Pvt. Ltd • • • • • • • • • Customer Support Executive May 2008 – Dec 2010 Worked as a virtual front office receptionist on Behalf of Access Dental based in California Taking Inbound calls and scheduling appointments Inbound Patient Scheduling Patient/Insurance Follow-Up Eligibility and Verification Account Documentation and Reporting Generating reports for clients Answering phone calls, emails, faxes and written requests for information or clarification of problems or issues with accounts. Healthy Families (Insurance) Enrolment Process. Patrick Vernol, (M) - Email:-Page 2 of 3 Software : Cisco Hard Phone, Internal CRM and appointment scheduling software Denticon Time Zone: PST PROFESSIONAL TRAINING & QUALIFICATIONS Diploma in Electronics and Communication Engineering. Completed my secondary education in Sri Ragavendra Higher secondary School. PERSONAL DETAILS Name: Patrick Vernol. Fathers Name: Gerald Vernol. DOB: - Religion: Roman Catholic Community: Anglo-Indian Hobbies: Listening to music and playing shuttle. Patrick Vernol, (M) - Email:-Page 3 of 3