Patrick William Galang

With 10 years of experience as a Customer Service Representative for different accounts/campaigns such as Telcos, Healthcare and Hotel Reservations. I've handled different types of accounts from Lead Generation, Technical support representative, and even a Retention Specialist for a Telco Account. Even had a year of experience working as an SME (Subject Matter Expert) and a Team Lead OIC. I can also be a translator (English - Filipino) or vice versa.

Having that said, I've learned the following skills:

• Search for Leads/Contacts using different search Engines.
• Assist customers over the phone.
• Properly give troubleshooting steps over the phone.
• Convince customer not to Cancel their account/subscription by making them realize what they have and the benefits of it.
• Coach agents/reps to perform better.

I am pretty flexible when it comes to schedules and might even be amenable to work even weekends and I am so willing to learn something new that might be applicable for the job.