PATRICK VERNOL
Location:
Chennai, Tamil Nadu, India
Tel:
(M) -
Email:-Skype:
patrick.vernol
An extremely enthusiastic individual, who thrives on delivering outstanding customer service,.
Quick to, grasp new ideas and concepts, and to develop innovative and creative solutions to
challenges. Able to work well on own initiative Possesses a strong ability to perform effectively,
and always injecting passion and enthusiasm into the work-place. Looking for further development
of my career acquiring new skills and techniques along the way, and being given the opportunity to
lead from the front with a challenging role to succeed and be the best. I consider myself to be selfmotivated, organized and capable of working under pressure
WHO I AM
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Personable, kind, and love helping others.
Attention to detail
Self-motivated
Problem solver, not a problem creator
Deep understanding of the internet and technology
Ability to work independently
A visionary who thinks of the bigger picture
Prefers getting to the bottom of things.
Takes responsibility and ownership.
Reliable and trustworthy.
KEY SKILLS & EXPERTISE:
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Good experience in using Hubstaff Account, Microsoft Teams and Base Camp
Experience in using Salesforce, Bullhorn, Google drive, calendar, Ringcentral, Xlite
soft phones, Skype etc.
Have a noise cancellation head set which gives out clear and clarity voice.
Web Research and data entry Skills.
Excellent knowledge in website data mining.
Excellent knowledge in Microsoft Excel and word document.
Good presentation details.
Good typing skills with 100 % accuracy
Great communication skills via email and chat
Fluent in English language
Strong knowledge of Microsoft Office, Dropbox, Google Docs etc.
Knowledge in Construction industry, healthcare and customer service.
PROFESSIONAL EXPERIENCE
Merit Software Services Ltd
(Part of Dodds Group UK)
Position: Sr. Tele Researcher
Apr 2017 – Present
Patrick Vernol, (M) - Email:-Page 1 of 3
I worked on behalf of Glenigan
(Construction Sales leads and industry
insight company)
Duties and Responsibilities:
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Answering inbound calls from customers on construction projects and research
on multiple query.
Source construction planning applications from the council websites with projects
ranging from Large to Mega value.
(Newbuild/Conversion/Extension/Refurbishment & Alterations)
Projects includes housing, residential, commercial, education, Health sector and
framework projects.
Update all the relevant information and consultants working on the project.
Track and report on construction projects from planning to completion stage.
Provide timeline updates on tenders, appointment of key consultants, contractors
and subcontractors.
Making outbound calls to all the consultants, architects,engineers, planners, main
contractors and sub contractors on various projects across UK and update
timeline information on construction projects.
Working around 25 projects a day and sourcing information on a daily basis.
Updating contact name, email address and mobile numbers to the respective
projects.
Doing web/Telephone research and updating the news from press articles.
Sending email brochure to potential customers and signing up for the magazine.
Coaching a ten member team and being a mentor for all the new agents.
Handle customer complaints and client escalation emails.
Working on press articles and sourcing details from Signal software.
Attend client meetings every week and discuss the process improvement and
update the reports.
Attention to detail, following all the KPI metrics in accordance with the SLA.
CRM Used: Salesforce, Email App: Outlook, Teams and G Drive Voice Phone: Ring Central, xlite and
Doocti
Time Zone: UK Time Zone
Sutherland Global Services Pvt. Ltd
April 2016 – Apr 2017
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Senior Consultant (L2)
Worked as a Customer Service Representative and Sales agent on behalf of ATT
Corporation.
Taking an average of 50 inbound calls
Helping customers on their products and billing enquiries.
Cross selling and up selling of products to the customer.
Live chat and Email support for the customers.
Achieving sales target set by the client.
CRM Used: Internal CRM and outlook email, Hard Phone
Time Zone: PST
SMBPO Solutions Pvt. Ltd
Dec2014 – Apr 2016
Process Associate (L2)
Worked for a UK based recruitment company (Humres) as Process Associate (L2).
Patrick Vernol, (M) - Email:-Page 2 of 3
RECRUITMENT SKILLS:
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Good Talent Sourcing skills on Job boards.
Excellent knowledge in Job post on various Job boards.
Excellent sourcing skills on all the job boards.
Using different Booleans to get the right candidate.
Experience on Job boards like Total Jobs, Reed, CV Library, Jobsite, Monster
and LinkedIn.
Excellent knowledge in Microsoft Excel and word document.
Good presentation details.
Vast knowledge in Engineering recruiting on all the sectors like Logistics,
Engineering, Firesec, Construction, IT, Telecom, Plant, Audio Visual and lots
more.
Duties and Responsibilities:
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Sourcing candidates from Engineering sectors, Construction, Logistics, Fire and
security and Sales candidates.
Using LinkedIn search and various job boards to search the right candidate.
Excellent knowledge in sourcing candidates on Monster, CV Library, Reed, Total
Jobs, Jobsite and Talent spa.
Having good knowledge in choosing the right candidate.
Expert in Sourcing CV's from LinkedIn
Calling the companies in UK and sourcing all sales vacancies.
Getting the hiring contact for the vacant position and forward those information to
the client.
Good experience in handling BH tool (CRM used by the recruiters)
Talking to the decision makers and getting their contact information.
My other duties include:
Sending daily reports with the list of vacancies shortlisted to the clients directly.
Weekly and monthly statistic report to the client.
Management of Hiring contact and their information. Sending brochures to the
Hiring contact
CRM Used: BullHorn, Salesforce, xlite phones, Ringcentral
Time Zone: UK Time Zone
Freelancer (Contract Basis)
Virtual Assistant 2010 – 2014
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Remote Receptionist
Live Answering Service
PowerPoint Presentations
Administrative Assistant
Craigslist Ad Posting
Internet Research Services
Data Analysis/ Entry/ Management
Spreadsheet Management
Online Ad Posting
Email Management
Calendar Management
Patrick Vernol, (M) - Email:-Page 3 of 3
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Live IM Chat Support
Voice/ Video Transcription
Personal Tasks
Ordering products/ Food delivery
Appointment Setting
Reminder Alerts (meetings, birthdays, anniversaries, etc.)
Making reservations send out cards for special occasions
Ordering flowers, Sending Gifts
Outbound Calling
Inbound Customer Care
Directory submissions
Newsletter management
Soft Phones: Eye beam and ring central, Hubstaff, Base Camp, Salesforce, Skype
Time Zone: PST
Data Telesis Pvt. Ltd
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Customer Support Executive
2008 – 2010
Worked as a virtual front office receptionist on Behalf of Access Dental based in California
Taking Inbound calls and scheduling appointments
Inbound Patient Scheduling
Patient/Insurance Follow-Up
Eligibility and Verification
Account Documentation and Reporting
Generating reports for clients
Answering phone calls, emails, faxes and written requests for information or clarification of
problems or issues with accounts.
Healthy Families (Insurance) Enrolment Process.
Hard Phone, Internal CRM and appointment scheduling software Denticon
Time Zone: PST
PROFESSIONAL TRAINING & QUALIFICATIONS
Diploma in Electronics and Communication Engineering.
Completed my secondary education in Sri Ragavendra Higher secondary School.
PERSONAL DETAILS
Name:
Patrick Vernol.
Fathers Name: Gerald Vernol.
DOB:
-
Religion:
Roman Catholic
Community:
Anglo-Indian
Hobbies:
Listening to music and playing shuttle.
Patrick Vernol, (M) - Email:-Page 4 of 3
